Kanhiya Kumar

• Developed and implemented sales strategies to increase profits and expand market share.
• Identified opportunities for growth within existing accounts as well as new markets.
• Managed client relationships to enhance customer satisfaction and loyalty.
• Recruited, hired and supervised a team of highly successful sales professionals.
• Conducted weekly meetings with the sales team to review performance, goals and objectives.
• Supported sales team members to drive growth and development.
• Collaborated with marketing to create effective promotional campaigns.

• Axis Bank
• Developed loyal and highly satisfied customer
• Established strong customer base through proactive management of Managed customer service team
• Developed and maintained courteous and
• Identified and resolved customer issues promptly to enhance satisfaction.
• base through proactive management of team
• customer service strategies.
• Carried out day-to-day Performed routine operational duties accurately and efficiently.

Oversaw retail banking services for Auto Casa clients.

ICICI BANK

Monitoring customer requirements and advising

clients on mortgage, educational and personal

loans.

Identifying improvement areas and implementing

adequate measures to maximize customer

satisfaction level.

Driving Digital Initiatives within the branch.

Collaborated with team members to achieve

target results.

Carried out day-to-day duties accurately and

efficiently.

• Current account sales officer (Retail Banking)
• HDFC BANK
• Assessed customer requirements for tailored banking solutions. and advising
• and services.
• Monitoring customer requirements and advising
• Addressed customer inquiries to provide accurate banking information. on banking products
• loans.
• Actively listened to customers' requests,
• confirming full understanding before addressing
• concerns.
• Recognized and addressed customer concerns to maintain service quality. customer issues.
• Developed and maintained courteous and
• effective working relationships.