Summary
Overview
Work History
Education
Accomplishments
Additional Information
Timeline
Generic
Sameer Kant Verma

Sameer Kant Verma

Technical Support Engineer
Town-Fatehnagar, District Udaipur

Summary

A dedicated Customer Service Associate with seven years of experience in providing excellent customer service through active listening and problem-solving. Whit deep knowledge of how to best assist all types of clients in the most challenging situations, whether face to face, over the phone, or by e-mail. Very well organized with the ability to be productive, dependable, and multitask when necessary. A team player, capable of assuming a variety of responsibilities.

Overview

4
4
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Technical Support Engineer

Movate Private limited
Hyderabad
12.2020 - Current
  • Technical Support in Western Digital Project.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Processed inbound and outbound technical support calls.
  • Deal with troubleshooting on SSD Drives.
  • MP3 Players, Flash drives, Memory cards, Hard Drives
  • Achieved total customer satisfaction (100%) through adherence to service quality norms, providing quality service and dealing. efficiently and professionally with the customer problems.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Technical Support Executive

Teleperformance Jaipur
Jaipur
05.2019 - 08.2020
  • SanDisk Project
  • Processed inbound and outbound technical support calls
  • Handling Calls, Chats and Emails from all over India For SanDisk Client to provide technical support
  • Deal with troubleshooting on SSD Drive
  • MP3 Players, Flash drives, Memory cards.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.

Education

Intermediate -

Guru Nanak Sr. Sec. School. Sector-4
01.2011 - 04.2012

Matriculation - undefined

Vidya Niketan Secondary School
01.2009 - 04.2010

Master’s - Marketing, Banking And Finance Engineering

Chandigarh University
Chandigarh Panjab
04.2020 - 02.2022

Bachelors - Computer Science Engineering Techno India

NJR Institute of Technology
Udaipur Rajasthan
01.2013 - 03.2017

Sameer Kant, Nanesh Colony Fatehnagar

Accomplishments

  • Time Management
  • I’m planning and organizing my work in order to enhance performance, maximize productivity, and increase efficiency.

  • Communication
  • Using relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas.

  • Problem Solving
  • I’m always trying to identify the problem, propose solutions, choose the best one, and implement it.

Additional Information

  • | Cooking | Travelling | Gaming | | Gardening/

Timeline

Technical Support Engineer

Movate Private limited
12.2020 - Current

Master’s - Marketing, Banking And Finance Engineering

Chandigarh University
04.2020 - 02.2022

Technical Support Executive

Teleperformance Jaipur
05.2019 - 08.2020

Bachelors - Computer Science Engineering Techno India

NJR Institute of Technology
01.2013 - 03.2017

Intermediate -

Guru Nanak Sr. Sec. School. Sector-4
01.2011 - 04.2012

Matriculation - undefined

Vidya Niketan Secondary School
01.2009 - 04.2010

Sameer Kant, Nanesh Colony Fatehnagar
Sameer Kant VermaTechnical Support Engineer