Sami Prasaad
IT Program Manager
Bengaluru,India
Summary
Experienced Program Manager skilled in managing functional operations and projects related to IT Delivery. Advanced understanding of organizational strategies, financial management and contracting. Expertise in Agile development, support, transformation and standardization of processes and procedures.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
11
11
Certifications
Work History
Program Manager
Quacquarelli Symonds Ltd
Bangalore, Karnataka
2020.01 - Current
- Pitched and built new strategies using Agile Methodology and transformed mindset from waterfall to Agile to boost audience interests and diversify offerings.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Devised tools and benchmarks to improve team performance and monitor production.
- Oversaw development, implementation and maintenance of processes within Agile IT framework.
- Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
- Established and implemented global security processes.
- Interacted with customers and clients to identify business needs and requirements and participated in their Customer CSAT journey.
- Administered $500K budget and tracked expenses.
- Evaluated and provided use cases for pilot of Jira software
Consulting Project Manager
Consulting Services
Bangalore, Karnataka
2019.10 - 2020.01
- Introduced new systems of organization to streamline company changes.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Increased customer profits by 20% through effective client engagement by implementing Agile methodologies
Program Manager Scrum Master
Telenor Via Wipro Technologies
CHENNAI, TAMIL NADU
2019.02 - 2019.09
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled various Geo such as UK, US, Australia and EMEA to address customer inquiries and concerns
- Managed over 3 major implementation across the 3 Geographies in Customer Space
Engineering Project Manager
Apple Inc Via Wipro Technologies
CHENNAI, TAMIL NADU
2018.07 - 2019.02
- Fostered relationships with vendors to promote positive working relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Increase 2 additional headcount revenue on T&M engagement with the increase in contract up to 100K USD
- Reviewed project goals and objectives on monthly basis with project manager and design team
Agile Scrum Master
Clustered Accounts Wipro Technologies
CHENNAI, TAMIL NADU
2015.05 - 2018.06
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Supported team using servant leadership style and leading by example.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Assessed Scrum maturity of team and organized and coached team to higher levels of development.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Used Six Sigma SIPOC and DMAIC process to initiate and lead problem-solving efforts
- Using Six Sigma methodology executed couple of projects to have improvement in reduction of Incidents leading to 400k$ Savings for Customers in consumer goods vertical
- Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices and systems.
- Assessed Scrum maturity of team and organized and coached team to higher levels of development
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
Project Manager
SFR via Wipro Technologies
Pune, Maharashtra
2012.12 - 2014.05
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Modified and directed project plans to meet organizational needs.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Ensured 25% reduction of overall defects in major release resulting in 100K $ benefit to customer.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
Senior Project Manager
Vodafone Romania Via Teledata
CHENNAI, TAMIL NADU
2012.04 - 2012.11
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Closely collaborated with project members to identify and quickly address problems.
- Empowered 4 project teams for CRM technical development in Agile environment for $ 300K IT program.
- Communicated project plans and progress to key stakeholders and project contributors.
Technical Project Manager
IBM
Noida, Uttar Pradesh
2010.06 - 2011.08
- Accomplished client goals by providing quality technical projects.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Gathered project requirements through interactions, meetings and walk throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
Program Management Officer
Hewlett Packard
Bangalore, Karnataka
2007.07 - 2010.05
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Strategically balanced technology and business needs of organization.
- Identified system needs and designed processes to support business requirements.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Driven World Wide Work Flow Management Program for the organisation with the savings of more than 100K $
- Met with project stakeholders on regular basis to assess progress and make adjustments
Project Quality Manager
Cable and Wireless Via Wipro Technologies
Bangalore, Karnataka
2006.07 - 2007.05
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed various actions to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Senior Software Engineer
O2 Via TechMahindra
Pune, Maharashtra
2005.10 - 2006.07
- Tested hardware and software within tightly controlled sandbox environment prior to release to production.
- Developed and executed comprehensive test plans and workforce breakdown structures for complete systems.
- Established functional and technical specifications and standards.
- Reviewed test plans and procedures for adequate coverage of system requirements.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
CRM Consultant
iProcess Ltd, Reliance Infocomm, Digital Global Soft
Hyderabad, Mumbai, Bangalore, Andra Pradesh, Maharashtra, Karnataka
2000.11 - 2005.11
- Maintained proficiency with latest database technologies.
- Supporting Amdocs CRM Application in development, testing and upgradation
- Collected data from wide-ranging sources.
- Created workflow diagrams to clearly demonstrate processes and timelines.
Developer
Abacus Software Pvt Ltd
CHENNAI, TAMIL NADU
1999.05 - 2000.11
- Collaborated with other developers to identify and alleviate software errors and inefficiencies.
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
- Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Education
Bachelor of Engineering - Electronics And Instrumentation
Bharathidasan University
Shanmugha College Of Engineering 1995.06 - 1999.05
Masters Diploma in Business Administration - Marketing
Symbiosis Centre For Distance Learning
Pune SIMS 2001.10 - 2004.02
Skills
Project Management
Program Manager
Scrum Master
Agile Project Management
CRM
Lean Six Sigma
Certification
Certified SAFe Agilist 4 (4.6)
Timeline
Program Manager
Quacquarelli Symonds Ltd
2020.01 - Current
Consulting Project Manager
Consulting Services
2019.10 - 2020.01
Program Manager Scrum Master
Telenor Via Wipro Technologies
2019.02 - 2019.09
Engineering Project Manager
Apple Inc Via Wipro Technologies
2018.07 - 2019.02
Agile Scrum Master
Clustered Accounts Wipro Technologies
2015.05 - 2018.06
Project Manager
SFR via Wipro Technologies
2012.12 - 2014.05
Senior Project Manager
Vodafone Romania Via Teledata
2012.04 - 2012.11
Technical Project Manager
IBM
2010.06 - 2011.08
Program Management Officer
Hewlett Packard
2007.07 - 2010.05
Project Quality Manager
Cable and Wireless Via Wipro Technologies
2006.07 - 2007.05
Senior Software Engineer
O2 Via TechMahindra
2005.10 - 2006.07
Masters Diploma in Business Administration - Marketing
Symbiosis Centre For Distance Learning
2001.10 - 2004.02
CRM Consultant
iProcess Ltd, Reliance Infocomm, Digital Global Soft
2000.11 - 2005.11
Developer
Abacus Software Pvt Ltd
1999.05 - 2000.11
Bachelor of Engineering - Electronics And Instrumentation
Bharathidasan University
1995.06 - 1999.05