SAMIDHA BHIMSEN BHOSLE
Mumbai
Summary
Accomplished Professional - Cabin Crew Management Training Leadership, Recruitment Keen Visionary & Strategist: Offering over 18 years of rich experience in managing Cabin Crew Operations entailing, attending to passengers' needs throughout the flight, rendering high level of customer service, running a check on safety equipment on board. Flight security ( 777/ A310/A320/767/747)
Skilled in extending backend support for US based outsources processes to check credit worthiness of individuals for banks across United States. Effective Trainer and mentor.
Stellar in leading all phases of T&D lifecycle from training needs analysis, budget, calendars, training execution, assessment, feedback & certification to ensure skill development. Result-Oriented Leader & Manager: Distinguished abilities in inspiring a large, multi-cultural Cabin Crew team to deliver highest hospitality standards on board. Managed assigned crew through clear direction, feedback, motivation and development, whilst ensuring fair and consistent management of performance issues in line with the Corporate Policy and Service Delivery standards in a dynamic and multi-cultural environment.
Expert in Aviation grooming
Skilled in client relationship management in Real estate. Knowledge of Goan real estate market
Per and post sales engagement with clients from premium backgrounds.
Customer service and hospitality adept for last 20 years
Overview
22
22
years of professional experience
Work History
Assistant Vice President -CRM
Vianaar homes
Goa
08.2023 - 09.2024
- Competent in defining organisations mission and motivating employees to boot productivity and job performance
- Devoted Customer Service Expert with proven ability to foster strong customer relationships
- Having worked with people from various corners of the globe possess the knowledge and know how of connecting with individuals of diverse backgrounds
- Accomplished goals in high pressure customer relationship scenarios in real estate dealing with Luxury villas and apartments
DEPUTY CHIEF CABIN CREW
AIR INDIA
Mumbai
06.2005 - 09.2022
- Responsible for handling pre-flight briefing & pre-flight duties, planning meal for passengers and informing passengers of the Aircraft Safety procedures
- Maintained up-to-date knowledge of Current Safety, Security and Cabin Services requirements & applied them whenever necessary; completed paperwork including writing a Flight Report
- Pivotal in developing the Cabin Crew Mentoring Programme to improve overall crew performance and engagement
- Developed and managed day-to-day operation and overall engagement initiatives and channels with all cabin crew stakeholders
- Ensured preparation of reports, taking appropriate action taken to promote high standards of service, conduct and professionalism
- Identified crew development needs, designed and delivered regular workshops which highlight opportunities for improved service on-board and assisting in development requirements for career progression
- Supported departments like Cabin Crew Training/Product Development on the enhancement and designed training and development standards and delivery of the same
- Engaged with Cabin Crew to confirm the suitability for the renewal/non-renewal of contract
- Liaised with the support departments to ensure specialist inputs - EAC, HR, Safety, and Group Security when reviewing employment contracts
- Managed the internal upgrade/promotions process to ensure that potential talents are given the opportunity from promotions through a fair assessment and selection process
- Invested in the reward & recognition and development of all cabin crew to ensure that they meet the required skill levels and are ready to progress to the next level
- Managed the day to day operation including sickness, absents, personal issues such as emergency leave, offer support
- Thoroughly investigated customer comments, recognised positive feedback and addressed negative behaviours
- Worked as key part of a unified team of Cabin Crew Managers with a consistent approach to policy application
- Managed large, multi-cultural Cabin Crew teams to ensure delivery of highest standards on-board all flights
- Conducted cabin preparation for Emergency landing and commands.
Sr Customer Service Executive
Efunds international
Mumbai
06.2002 - 06.2004
- Skilled in extending backend support for US based outsourced processes to check credit worthiness of individuals for banks across United States
- US accent trained
Education
PGD - Human Resource Management
Narsee Monjee Institute of Management Studies
01.2012
Bachelor of Commerce -
University of Mumbai
01.2001
Skills
- Strategy Planning /SOPS
- Performance Management Systems
- Crew Operations
- Best Practices Implementation
- Training Leadership
- Customer Delight in real estate industry
- Cabin Crew management
- Strategic Consultancy
- Recruitment
- Keen Visionary & Strategist
- Effective Trainer & Mentor
- Result-Oriented Leader & Manager
Academics And Credentials
- PGD in Human Resource Management, Narsee Monjee Institute of Management Studies, 12/01/12
- Bachelor of Commerce, University of Mumbai, 01/01/01
- Safety and AVSEC Management Training
- Safety trained 777 Boeing/310 Airbus Familiar with TSA and FAA regulations
- Dangerous Goods Safety Trained
- Interpersonal and leadership skills, Business Process Outsourcing, Accent trained for US English
Proven Success In
- Cabin Crew Management
- HR Policy/Contracts Review
- Process Operations/QA
- R&R / Employee Engagement
- Aviation Grooming
- Inflight service procedures
- Real estate client delight and client hospitality
Personal Information
Total Experience: Offering over 18 years of rich experience in managing Cabin Crew Operations entailing attending to passengers' needs throughout the flight, rendering high level of customer service, running a check on safety equipment on board. Skilled in extending backend support for US based outsources processes to check credit worthiness of individuals for banks across United States.
Composite experience of over 20 years in customer service and Hospitality
Languages
English, Marathi, Hindi
First Language
Timeline
Assistant Vice President -CRM
Vianaar homes
08.2023 - 09.2024
DEPUTY CHIEF CABIN CREW
AIR INDIA
06.2005 - 09.2022
Sr Customer Service Executive
Efunds international
06.2002 - 06.2004
PGD - Human Resource Management
Narsee Monjee Institute of Management Studies
Bachelor of Commerce -
University of Mumbai