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Dynamic professional with extensive experience in the cards and payments industry, specializing in product strategy, transformation, and regional delivery leadership. Currently leading the Rewards vertical at DBS Bank, with notable achievements including large-scale implementations such as debit card migrations and innovative digital onboarding programs. Expertise in establishing co-brand partnerships and integrating major payment schemes like Visa, Mastercard, and RuPay has driven significant advancements in digital payments through tokenization and virtual card frameworks. Recognized for strategic contributions across markets in Singapore, India, the US, Mexico, and the UK, consistently fostering strong stakeholder engagement and enhancing profitability through cutting-edge initiatives.

I’m experienced in Information Technology industry, practicing Agile frameworks, and having result-oriented mindset in Product development. More proficient in engage myself in organizational growth using creativity and focused on achieving organizational objectives. A Team player with team management skills and attributes, enthusiastic person with self-learning.

Perceptive Senior Business Analyst, Senior Product Owner, Techno-functional consultant with 9 years driving successful business processes & leading the implementation of customized IT solutions for complex business problems; working closely with executive management and teams at all levels in both Product Based and Service Based Organization.
Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Leading Modernization Project in Credit Risk Domain, Managing Teams, Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate action-ability. Expertise in Capital Market, In Retail banking, Core banking, AML & Regulatory reporting projects, Credit Risk and Market Risk. Experience in managing end to end projects from initiation to closure, handling multiple stakeholder's expectations while maintaining high quality delivery under tight deadlines. Hands-on experience on the agile methodology and SDLC methodology. Great IT Service Management (ITSM) experience in Service Catalog, Requirement Fulfillment, Self Service Portal Incident Management, Change Management, Problem Management, Learning Management on Service Now platform.

Career Objective:
Quality-focused professional with a robust background in Quality Assurance and a passion for leveraging emerging technologies in software testing. Recently certified as a Lean Six Sigma Black Belt, I am eager to integrate theoretical knowledge with practical applications to drive organizational growth. With a strong interest in harnessing AI tools like Meta, Claude, ChatGPT, and Generative AI, I aim to innovate and enhance software testing processes, ensuring alignment with evolving industry trends. Seeking opportunities to contribute to process efficiencies and deliver exceptional results in the dynamic IT sector.

Professional Work Experience:

  Quality Assurance Specialist with extensive experience in managing Scheme Compliance Releases, SIT, UAT, and Migration projects, seeking to transition into an Operations Manager role.
  Skilled in bridging business and technical needs through effective preparation of Functional Specification Documents (FSD) based on CR requests, and translating requirements into actionable test scopes through Requirement Extracts and User Stories.
  Proven expertise in operational efficiency and reporting, including dashboard creation using PowerBI, alongside a solid track record of documentation, such as Test Cases, Defect Reports, and Test Closure Reports. Strong background in Cards & Payments domain, with in-depth understanding of Authorization, Clearing, and Settlement processes.
  Experienced in VisionPlus modules including CDM, CMS, FAS, TRAMS, ITS, LTS, ASM, and MBS, with hands-on experience in batch monitoring for file processing.
  Demonstrated leadership in knowledge transfer sessions and cross-team collaboration in Cards & Payments, contributing to skill development and operational continuity.


Samina Khatun

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Associate Technology

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BTECH - Computer Science And Engineering

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Associate Technology

BTECH - Computer Science And Engineering

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