Samir Ayub Khan
Thane
Summary
Dynamic professional with extensive experience in operations at various Multinational companies, excelling in team leadership and process migration. Proven track record in enhancing client relationships and achieving compliance goals. Adept at managing SLAs and KPIs while fostering cross-functional collaboration to drive operational excellence and stakeholder satisfaction.
Overview
17
17
years of professional experience
Work History
Manager – Client Support Services
Marsh McLennan Global Services India Pvt. Ltd.
08.2021 - 11.2024
- Led daily operations ensuring high service accuracy and stakeholder satisfaction.
- Managed compliance, audits, and team performance reviews including succession planning and coaching.
- Executed migrations of systems/processes with proactive issue identification and resolution.
- Maintained training documentation, workforce forecasting, and early warning system for attrition.
- Fostered internal/external stakeholder relationships and implemented performance dashboards.
Associate Assistant Manager – AR Trade
General Mills India Pvt. Ltd.
08.2016 - 08.2021
- Oversaw AR operations involving trade deductions, credit claims, and order dispute management for US stakeholders.
- Managed monthly performance reviews, training, issue resolution, and stakeholder reporting.
- Developed deep domain expertise in GMI’s product portfolio, enabling faster resolution of settlement issues.
- Acted as SME for technical escalations and ensured team backup readiness.
Specialist – Reinsurance
Willis Towers Watson
06.2010 - 08.2016
- Processed fund transfers, reconciliations, and account settlements in line with reinsurance practices and FSA norms.
- Regularly interfaced with UK clients and counterparts for smooth operations.
- Represented the Mumbai team for process updates and improvements.
- UK Secondment (5 Months): Successfully transitioned live client portfolios from UK to India; led knowledge transfer, broker discussions, and client meetings.
Senior Officer – Debt Management
Atlas Documentary Facilitators Company
07.2007 - 05.2010
- Managed credit collections and recovery for HDFC Bank.
- Handled customer negotiations and delinquency follow-ups.
Education
Bachelor of Commerce (B.Com) -
Rizvi College
Mumbai03-2007
Skills
- Reinsurance operations
- Reconciliation and Fund settlement
- Team leadership and development
- Process transition and migration
- Client relationship management
- SLA and KPI oversight
- Cross-functional collaboration
Accomplishments
- Willis Towers Watson (UK secondment) selected for a 5-month secondment to the UK, providing the opportunity to collaborate closely with UK colleagues, brokers, and directly engage with clients. Successfully led the migration of 30 clients from the UK to the Mumbai office Additionally, trained Mumbai-based team members to manage live business operations and uphold client expectations effectively
- General Mills (Automation) collaborated with an external vendor to implement robotic process automation (RPA) to streamline and automate manual processes, identified client invoices with consistent, standardized formats as ideal candidates for automation, and successfully tested and deployed RPA solutions, resulting in a productivity gain equivalent to 2 full-time employees (FTEs)
Technical Skills
- MS Office Suite: Excel (Pivot Tables, VLOOKUP), Word, PowerPoint
- Email & Communication Tools: Microsoft Outlook
- Systems: SAP, Eclipse & Open Twins
Personal Information
- Date of Birth: 11/20/86
- Nationality: Indian
Passport
- Number- C6933464
- Validity from 12/24/24 to 12/23/34
Timeline
Manager – Client Support Services
Marsh McLennan Global Services India Pvt. Ltd.
08.2021 - 11.2024
Associate Assistant Manager – AR Trade
General Mills India Pvt. Ltd.
08.2016 - 08.2021
Specialist – Reinsurance
Willis Towers Watson
06.2010 - 08.2016
Senior Officer – Debt Management
Atlas Documentary Facilitators Company
07.2007 - 05.2010
Bachelor of Commerce (B.Com) -
Rizvi College
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