SAMIR CHAFEKAR

A seasoned certified IT professional with 17+ years of experience in large scale IT Project Delivery, Service Delivery, Operations Management, Customer Experience Management with strong background in Quality Engineering & Managing the complex projects.

• Profound working knowledge in managing all aspects of daily business operations along with excellent capability in project planning, organizing, and handling the project life cycle in cross-functional, complex enterprise environments; good at interacting with business and technical partners to understand requirements, challenges, and expectations.
• Significant exposure of working with the client at London, UK for Onsite-Offshore Coordination of Project Delivery, Operations management, and Software Quality Assurance Services.
• Proficient in project management tools like MS Project, Inspire Planner for project planning and scheduling; admirable verbal and written communication skills with the capability of maintaining effective coordination with the business stakeholders.

https://in.linkedin.com/in/samirchafekar 

• Interfacing with customers for requirement gathering and analysis. The development of functional specifications, product use cases, and process flows has enabled me to reduce the requirement gathering time by 40%.
• Leading a team of 20+ individuals and primarily investing time in people and product roadmap management.
• Steered IT projects to achieve strategic goals in a heterogeneous and fast-paced environment. Admirable working experience across the IT Software Services in delivering medium to large-sized projects.
• Lead and managed Projects and Operations of a $225 mil outsourcing contract of a noteworthy multinational media and information services company based in the UK.
• Delivered and Managed 150+ (Small to Medium) ADM ventures and contact center setup implementations for international customers. Effectively dealing with all touchpoints - Project proposal, Scope, Planning, Delivery and customer success.
• A diligent, detailed & result-oriented professional with strong planning, interpersonal & negotiation skills.

• Bachelor of Technology in Electronics & Telecommunications, from Rajasthan Vidyapeeth Deemed University, India (2004-2007)
• Diploma in Industrial Electronics from Father Agnel Polytechnic and Engineering, India | (2004)

• PRINCE2 Project Management – Foundation & Practitioners,
• ITIL 4 Foundation certified from Axelos by PeopleCert.
• PMP Certificate course completed from Udemy.
• Masterclass on Excel, PowerPoint, Tableau & Dashboard from Skill Nation.
• Customer Service Expert by Udemy.

Operating Systems/Software: Microsoft Office Suite - Outlook, Presentations, Excel and Word
Other Protocols:  SFDC (Sales Force Dot Com), Inspire Planner, JIRA, Kaseya-PCVisor, Manage Engine,  Clarity, SAP, HP ALM, CRM, BugZilla, WinSCP Projects, Google Draw.io (flow Charts), Microsoft Project/Visio, SharePoint

• Consistent performer with A and B bands, Appreciation for Best Team – Outstanding contribution to the organizations for inspiring best role model to QA Team members – at TCS,
• Appreciation for delivering most exceeding problematic Enterprise Patient plus project delivery with quality results on time – at TCS,
• ‘Appreciation Award’ for hard work and dedication at Nokia R&D Centre (Asia Region)
• ‘Appreciation Award’ for outstanding performance in the successful launch of the ‘critical handset programs’ at NOKIA