Sami Vulla Syed
Kurnool
Summary
Short and engaging pitch about yourself. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
6
6
years of professional experience
Work History
Marketing Executive
One Stop Tech Solutions
Hyderabad
02.2020 - Current
- Managing a team of representatives offering customer support
- Provide technical support to customers via phone, mail and chat resolving an average of 30 inquiries daily
- Conduct remote diagnostics and guide customers step by step solutions for complex technical problems
- Overseeing the Customer Service process Resolving the customer complaints
- Creating policies and procedures.
- Analyzed customer feedback to improve the quality of products and services.
- Monitored competitor activity and prepared detailed reports on performance metrics.
- Maintained an up-to-date database of customers' contact information.
- Assisted in developing training materials related to new products or services being released.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Recorded all customer interactions into the database system accurately and completely.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded quickly to customer inquiries, needs and problems.
Marketing Associate
Malla Reddy Infra Projects
Kurnool
01.2018 - 01.2020
- Creating the awareness and develop the brand
- Communicate with targeted audiences and develop customer relationships.
Education
B.Sc Microbiology -
St.Joseph's degree college
04.2016
Intermediate -
Master's Junior College
04.2013
Skills
- MS Office
- Excel
- Painting Analysis
- Product Lifecycle Management
- Competitive Analysis
- Customer Service-Oriented
- Excellent written and verbal communicator
Accomplishments
- Achievements/Tasks
Pitch
Short and engaging pitch about yourself.
Personal Information
Title: Marketing Executive
Languages
- TELUGU, Native or Bilingual Proficiency
- ENGLISH, Full Professional Proficiency
- HINDI, Full Professional Proficiency
Hobbies and Interests
- Reading books
- Music
- Cricket
- Cooking
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Marketing Executive
One Stop Tech Solutions
02.2020 - Current
Marketing Associate
Malla Reddy Infra Projects
01.2018 - 01.2020
B.Sc Microbiology -
St.Joseph's degree college
Intermediate -
Master's Junior College
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