Summary
Overview
Work History
Education
Skills
Hobbies
Declaration
Timeline
Generic

Samiya Sayyed

Thane

Summary

Dynamic professional with over three years of experience in customer service and operations management, adept at delivering exceptional service and enhancing customer satisfaction. Proven expertise in resolving complex issues, managing front desk operations, and driving sales performance, consistently exceeding targets. Skilled in maintaining confidentiality and ensuring a positive customer experience through effective communication and problem-solving. Motivated, communicative, and results- driven with excellent problem-solving and organizational skills.

Overview

4
4
years of professional experience

Work History

D2AS TCS(IP)

Amazon
Remote
08.2023 - Current
  • Maintained adequate company and product knowledge to provide proficient service.
  • Customer retention is achieved by addressing concerns and product issues, and by communicating in a professional, positive manner.
  • Processing and logging incoming calls into the AC3 system (Amazon in-built CRM software)
  • Maintaining the confidentiality of information.
  • Assist customers in diagnosing and understanding the technical issues they face with Amazon products, services, or devices.
  • Offer immediate solutions, or workarounds, to resolve issues.
  • Suggest hardware or software updates, or configurations, that can help resolve technical issues.
  • Provide information on how to use Amazon products and services, including troubleshooting tips.

Sr. Business Executive

Enrich Hair & Skin Solutions Private Ltd.
Thane
07.2022 - 07.2023
  • Responsibilities include achieving sales targets and ensuring that the Standard Operating Procedures are followed and adhered to for store profitability.
  • Exceeded the targets by 5% more than four times consistently.
  • Worked on the Power BI application, and ensured the quality and salon hygiene are maintained.
  • The monthly physical inventory audit was accurately done and tallied with the system inventory.
  • Customer complaints were handled with the utmost care, and solutions were given.
  • Involved with team members to provide a better outcome in teams focused on customer delight and a wow service/shopping experience. Stock requisition, inward, and outward.
  • Maintained a high level of grooming at all times.

Front Desk Executive

Runwal Sanctuary
Mulund
04.2022 - 06.2022
  • Answered phone calls, emails and scheduled appointments and showings.
  • Ensured that the property listings are updated to maximize walking.
  • Drafted and delivered documents and ordering supplies.
  • Maintained a neat and organized reception area to ensure a positive customer experience
  • Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
  • Ensured that all customer information was kept confidential and secure

Customer Service Executive

Teleperformance
Thane
03.2021 - 03.2022
  • Provided an exceptional customer service experience through email and inbound calls.
  • Resolving service issues, troubleshooting problems, and providing ongoing technical assistance to customers.
  • Dealing with unhappy customers, handling complaints, and maintaining CSAT scores to track customer satisfaction.

Education

Bachelor of Management Studies - Marketing

KJ Somaiya College of Arts & Commerce
Vidyavihar
04-2022

Higher Secondary School Certificate - Commerce

Bharat English High School & Jr. College
Mumbra
05-2019

Skills

  • Microsoft Office
  • Marketing
  • Digital marketing
  • CRM and Power BI
  • Tally ERP 9
  • Fast learner
  • Effective time management
  • Ability to multitask
  • Leadership

Hobbies

  • I enjoy styling, designing, shopping
  • Spending quality time with family & friends

Declaration

  • I declare that all the above facts are true to best of my knowledge

Timeline

D2AS TCS(IP)

Amazon
08.2023 - Current

Sr. Business Executive

Enrich Hair & Skin Solutions Private Ltd.
07.2022 - 07.2023

Front Desk Executive

Runwal Sanctuary
04.2022 - 06.2022

Customer Service Executive

Teleperformance
03.2021 - 03.2022

Bachelor of Management Studies - Marketing

KJ Somaiya College of Arts & Commerce

Higher Secondary School Certificate - Commerce

Bharat English High School & Jr. College

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Samiya Sayyed