Sampath Kumar Balaji

• Conducted rigorous root-cause analysis investigations to identify underlying issues in existing workflows and recommend corrective actions.
• Aligned business processes with overarching company strategy, ensuring a cohesive approach towards achieving corporate objectives.
• Reduced operational costs with careful monitoring of budget allocations and expenses by 5% of AOB.
• Increased efficiency by developing and implementing standardized operating procedures across departments.

• Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction.
• Spearheaded initiatives aimed at improving overall customer satisfaction ratings through exceptional service delivery.
• Supply Chain optimization post India GST implementation yielded 250k USD per Year
• Optimized transportation cost and saved nearly 122k USD by consolidating Freights for Shipments from SRH to Other regions

• Led change management initiatives to support the successful adoption of new processes and systems, minimizing employee resistance and maximizing return on investment.
• Evaluated emerging trends in process management technologies, recommending suitable tools and platforms for implementation within the organization.
• Implemented Global Distribution Centre @ Shanghai and Setup 21 In Transit Hubs in Japan - 2013

• Introduced system Enhancement & implement Electronic POD updates, helped DELL Operations to reduce customer acknowledgement on point of delivery from 7 hrs to less than 15 minutes.

• Identify, trouble shoot & follow-up with IT on WMS customization requirements.

• Assist Head of Department in managing monthly Profit & Loss.

• Implement new process & warehousing projects for new and existing clients across AP.

• Managed internal operational standards and productivity targets.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.

• Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
• Performed root cause analysis and implemented corrective actions.
• Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.