SAMPATH KUMARA S
Puttur
Summary
Highly skilled Senior Support Lead with over 6 years of experience in managing product support operations, troubleshooting, and mentoring teams. Proven ability in resolving client escalations, leading cross-functional projects, and improving efficiency through automation. Strong technical background in SQL, cloud services (AWS, Azure), and network design.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Lead
Semnox Solutions Pvt Ltd
04.2024 - Current
- Managed and supervised a team of 5 analysts, ensuring timely and effective resolution of client issues.
- Led client integrations and provided technical support for complex software and hardware systems.
- Conducted regular reviews and status meetings with senior management, providing updates on project progress.
- Spearheaded the automation of manual tasks through PowerShell scripts, reducing workload.
- Resolved escalated client issues, improving customer satisfaction rates.
Senior Analyst
Semnox Solutions Pvt Ltd
10.2021 - 04.2024
- Performed advanced SQL analysis and designed application solutions to meet evolving business requirements.
- Developed automation scripts to streamline internal processes, saving X hours of manual work.
- Reviewed project plans and handled change requests, ensuring smooth transitions and implementation.
- Contributed to the creation of process documentation and email templates.
Analyst
Semnox Solutions Pvt Ltd
06.2018 - 10.2021
- Managed and supported cloud servers (AWS, Alicloud, Azure) for hosting and data synchronization.
- Designed and implemented network security measures, including firewall controls.
- Provided technical support for server installations, OS configurations, and troubleshooting.
Education
Bachelor of Engineering - Electronics and Communication
NMAMIT
Nitte01.2018
Diploma in Engineering -
Vivekananda Polytechnic
Mangalore01.2015
SSLC -
Shree Ramakrishna High School
Puttur01.2010
Skills
- Customer Relationship Management
- Debugging
- Technical assistance
- Remote Support
- Activity Planning
- Software troubleshooting
- Hardware troubleshooting
- Team Management
- Product Support & Client Escalation Management
- SQL/MySQL & Cloud Servers (AWS, Azure)
- Process Automation (PowerShell, Batch Files)
- Cross-functional Collaboration & Project Management
- Network Design & Troubleshooting
- Microcontroller Programming
- Data Synchronization & Firewall Management
Certification
- SQL and MySQL Advanced Training
- Cloud Computing with AWS and Azure
- PowerShell Scripting for Automation
Languages
- English
- Kannada
- Hindi
- Tulu
Projects
Smart City Using IoT — Developed a smart city model utilizing IoT for data updates and remote control management. Automation for Promotional Emailing — Automated bulk promotional email sending processes, significantly reducing manual workload.
Personal Information
Nationality: Indian
Timeline
Support Lead
Semnox Solutions Pvt Ltd
04.2024 - Current
Senior Analyst
Semnox Solutions Pvt Ltd
10.2021 - 04.2024
Analyst
Semnox Solutions Pvt Ltd
06.2018 - 10.2021
Bachelor of Engineering - Electronics and Communication
NMAMIT
Diploma in Engineering -
Vivekananda Polytechnic
SSLC -
Shree Ramakrishna High School
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