Samprada Ghodake
Pune
Summary
Detail-oriented and analytical Business Analyst with experience in data analysis and process improvement, seeking a challenging role to leverage my skills in identifying business needs, analyzing data, and recommending solutions to drive organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Analyst
Amdocs LLP
Pune
07.2023 - Current
- Worked as an integral, techno-functional business analyst, performing various configuration tasks for the internal career portal and learning channels.
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Provided guidance on best practices for developing effective user interfaces that meet accessibility standards.
- Implemented multiple process enhancements that included upgrading the certification platform to a more advanced and user-friendly scheduling and proctored platform.
- Worked closely with stakeholders to facilitate productive business meetings and brainstorming sessions.
- Conducted multiple UATs on diverse systems
- Identified and documented technical needs, procedures, workflows, and systems.
- Managed the development of standard operating procedure (SOP) documents for various processes.
- Piloted product testing and enhancements
- Developed and delivered product guidelines, presentations, and demonstrations.
- Applied practical knowledge and skills in data analysis
- Worked on generative AI tools like Chat GPT, Copilot, etc. by effectively reducing the time consumed for repetitive tasks.
Technical & Business Operations Analyst
Amdocs LLP
Pune
02.2020 - 07.2023
- Assisted in the development of performance metrics and KPIs to measure operational effectiveness.
- Served as subject matter expert for VPN, VDI, Office 365, and AirWatch troubleshooting
- Managed various user requests including generic account and mailbox management, shared folder permissions, security group administration, and software installation/uninstallation for Amdocs-related applications.
- Led and facilitated meetings, ensuring effective communication and collaboration among team members
- Managed and maintained Active Directory accounts, overseeing changes to email addresses and user groups.
- Managed new accounts, including enabling/disabling accounts and resetting passwords.
- Trained and mentored team members on technical processes
- Worked on various UATs held for cross-domain projects
Onsite Support Analyst
BNY Mellon Technology, Vendor- Micro Academy
Pune
08.2018 - 02.2020
- Provided assistance in troubleshooting VDI issues
- Successfully managed incidents by delivering timely ticket resolution and technical support
- Effectively handled various responsibilities involving Active Directory accounts, VPN connectivity,Antivirus and Citrix problem-solving
- Collaborated with cross-functional teams, troubleshooting and resolving complex issues
- Created and maintained knowledge articles, enhancing sharing of information and minimizing onboarding duration for new team members
- Provided technical support to users in printer configuration and troubleshooting
Technical Support Engineer
Mphasis Ltd.
Pune
11.2015 - 07.2016
- Worked as a Service Desk Associate in the Voice Process and resolved Outlook and VPN issues faced by end users.
- Managed user accounts in Active Directory
- Aided users with ordering telephones and setting up voicemail accounts.
- Provided support for email service configuration on mobile devices
Education
Bachelor of Engineering - Electronics & Telecommunications
Savitribai Phule Pune University
Pune,India05-2015
H.S.C. Board Examination - Science Education
N.M.V Junior College
Pune,India02-2011
S.S.C. Board Examination -
Ahilyadevi High School
Pune, India03-2009
Skills
- Agile Methodologies
- Project Documentation
- Requirements Gathering
- Stakeholder Management
- Business Analysis & Data Analysis
- Generative AI
- Microsoft Office 365
- Excellent Communication
- Problem Solving
- Critical Thinking
- Decision Making
Certification
- ITIL V4 Foundation
- Microsoft Certified Azure Fundamentals - 900
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
System Analyst
Amdocs LLP
07.2023 - Current
Technical & Business Operations Analyst
Amdocs LLP
02.2020 - 07.2023
Onsite Support Analyst
BNY Mellon Technology, Vendor- Micro Academy
08.2018 - 02.2020
Technical Support Engineer
Mphasis Ltd.
11.2015 - 07.2016
Bachelor of Engineering - Electronics & Telecommunications
Savitribai Phule Pune University
H.S.C. Board Examination - Science Education
N.M.V Junior College
S.S.C. Board Examination -
Ahilyadevi High School
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