Sampurna Chakraborty
Howrah
Summary
Intend to build a career in a fast-paced leading corporation, which will allow me to explore myself by challenging my skills and offering professional growth while being resourceful, innovative, and flexible.
Overview
1
1
Certification
Work History
Process Executive (Voice Process)
Cognizant Technology Solutions
Kolkata
11.2025 - Current
- Achieved high customer satisfaction by effectively resolving issues in real-time.
- Managed high call volumes while maintaining accuracy and professionalism.
- Collaborated with internal teams to address order discrepancies and service issues, ensuring timely resolutions.
- Handled inbound customer calls for order placement, modification, and cancellation.
- Guided customers in menu selection and provided information on offers and delivery options.
- Followed standard operating procedures (SOPs) and ensured compliance with quality metrics.
- Worked in a US shift environment with strong communication and listening skills.
Education
M.com -
Indira Gandhi National Open University
01-2023
B.com -
The Bhawanipur Education Society College
01-2020
ISC - Commerce
St. Thomas Church School
01-2016
ICSE - Commerce
St. Thomas Church School
01-2014
Skills
- MS Excel
- MS Word
- Tally Prime
Certification
- CFAS, 05/21, Certificate course on Financial Accounting System
- Zero to Hero in Microsoft Excel with Copilot, 12/25, Udemy
Hobbies and Interests
- Stock Market
- Photography
- Gym
Languages
- Bengali
- Hindi
- English
- Bengali
- Hindi
Timeline
Process Executive (Voice Process)
Cognizant Technology Solutions
11.2025 - Current
M.com -
Indira Gandhi National Open University
B.com -
The Bhawanipur Education Society College
ISC - Commerce
St. Thomas Church School
ICSE - Commerce
St. Thomas Church School