Samradnyee Markad
MUMBAI
Summary
Results-driven Operations Associate at Fresh Prints with expertise in data analysis and process improvement. Successfully triaged high-impact issues, enhancing operational efficiency and service-level consistency. Proficient in SQL and Agile methodology, I excel in cross-functional collaboration and strategic problem-solving to drive performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Associate
Fresh Prints
MUMBAI
01.2025 - Current
- Triaged and resolved high-impact operational issues using data-driven decision-making.
• Participated in discussions to outline the specific functional requirements for improvements to operational tools, detailing how these systems should operate to resolve common triage issues.
•Applied user story perspective to prioritize and resolve operational incidents
• Used internal tools to track KPIs, escalate anomalies, and ensure service-level consistency. - Ensured proper data management practices were followed during incident resolution and documentation
Operations Intern
H. K. Designs
Mumbai
06.2024 - 07.2024
- Acquired knowledge of production processes, ensuring strict QC and QA protocols from raw materials to finished products
- Explored e-commerce strategies to enhance online sales and customer engagement
- Analyzed business analytics to optimize operations through data-driven insights
Entrepreneurship and Analysis Intern
My Analytics School
Remote
05.2023 - 05.2024
- Drafted functional requirement specifications for the launch of a course marketplace platform, considering data needs for future dashboard creation.
- Created user stories and contributed to user journey flows for enhanced UX mapping.
- Worked on competitive analysis to support pricing models and business strategy documentation.
Customer Service Associate
Amazon, Inc.
Remote
04.2023 - 09.2023
- Managed high-volume customer queries for Amazon.ca, consistently meeting benchmarks
- Coordinated and resolved account issues, ensuring policy compliance
- Researched and resolved queries to enhance customer satisfaction
Education
MBA - Operations And International Business
Amity Global Business School
Mumbai, IndiaPG Diploma - Clinical Research
MITCON
Pune, India12-2022
Bachelor of Science - Biotechnology
Dr. D. Y. Patil ACS College
Pune, India06-2022
Skills
- Project Development
- SQL
- Six Sigma
- Agile Methodology
- Data Management
- Requirements Elicitation (BRD & FRD)
- Process improvement
- Supply chain management
- Market research
Certification
- Business Applications of Hypothesis Testing and Confidence Interval Estimation, Coursera
- Business Statistics and Analytics, Coursera
- Six Sigma White Belt Certification, The Council for Six Sigma Certification
- Advanced Excel, Raj Computers and Software
- Agile Certified Professional, MTF Institute, Lisbon
References
References available upon request.
Timeline
Operations Associate
Fresh Prints
01.2025 - Current
Operations Intern
H. K. Designs
06.2024 - 07.2024
Entrepreneurship and Analysis Intern
My Analytics School
05.2023 - 05.2024
Customer Service Associate
Amazon, Inc.
04.2023 - 09.2023
MBA - Operations And International Business
Amity Global Business School
PG Diploma - Clinical Research
MITCON
Bachelor of Science - Biotechnology
Dr. D. Y. Patil ACS College
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