Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Samrin Khan

Customer Support Advisor
Bangalore,Karnataka

Summary

Skilled Customer Service Representative with expertise working with international customer base delivering support services and resolving customer complaints. Passionate about promoting lasting customer satisfaction by delivering top-notch service and support.

Overview

4
4
Languages
3
3
years of post-secondary education
1
1
year of professional experience

Work History

Customer Support Advisor

Concentrix
Bangalore, Karnataka
12.2019 - Current
  • Provided primary customer support to new and existing customers.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Provided subject matter expertise to new agents.

Education

Bachelor of Computer Applications -

Dayananda Sagar College of Engineering
Bangalore
06.2016 - 09.2019

Skills

    Customer Service

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Timeline

Customer Support Advisor

Concentrix
12.2019 - Current

Bachelor of Computer Applications -

Dayananda Sagar College of Engineering
06.2016 - 09.2019

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Samrin KhanCustomer Support Advisor