Samriti Verma
Administrative assistant
Manimajra
Summary
A highly motivated and hardworking individual looking for a responsible role in a reputable organization. Diligent customer support representative with over 3 years of experience at a high-volume call center.
Overview
2
2
years of professional experience
Work History
Marketing Executive
Divisa Herbals Pvt. Ltd.
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
Air Ticketing Executive
Airpak International
01.2023 - 11.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Digital Marketing
India Dailing
03.2022 - 12.2022
- Enhanced brand visibility by developing and executing targeted digital marketing campaigns.
- Developed creative digital marketing campaigns that resulted in increased revenue and customer retention.
- Utilized promotions, print and digital marketing to attract new clients.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Monitored competitors'' digital marketing activities, identifying trends and potential opportunities for growth.
- Optimized digital marketing channels through targeted campaigns and data analysis.
Education
PGDCA -
Hartron Computer Training Centre
B.A - undefined
Punjab University, Chandigarh
Intermediate (10+2) - undefined
H.P Board, Dharamshala, Himachal Pradesh
Matriculation (10th) - undefined
H.P Board, Dharamshala, Himachal Pradesh
Skills
Confident and determined
Personal Information
- Father's Name: Baldev Raj
- Date of Birth: 09/22/98
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English, Hindi
Disclaimer
I solemnly confirm all the information provided above is true to the best of my knowledge and belief.
Timeline
Marketing Executive
Divisa Herbals Pvt. Ltd.
01.2024 - Current
Air Ticketing Executive
Airpak International
01.2023 - 11.2023
Digital Marketing
India Dailing
03.2022 - 12.2022
PGDCA -
Hartron Computer Training Centre
B.A - undefined
Punjab University, Chandigarh
Intermediate (10+2) - undefined
H.P Board, Dharamshala, Himachal Pradesh
Matriculation (10th) - undefined
H.P Board, Dharamshala, Himachal Pradesh
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