Summary
Overview
Work History
Education
Skills
Mobile
Personal Information
Address
ACADEMIC
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Satendra Kumar

Satendra Kumar

Lucknow

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Marketing Executive

SAS Hyundai
Lucknow
08.2023 - Current
  • Developed marketing strategies and campaigns to increase brand awareness.
  • Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
  • Organized promotional events such as conferences, trade shows and product launches.
  • Maintained an up-to-date database of customers' contact information.
  • Planned and organized public relations and promotional events.
  • Analyzed customer feedback to improve the quality of products and services.

Sales Associate

Globus Stores Private Ltd
Lucknow
10.2016 - 01.2019
  • Handling floor team of Globus accessories team.
  • Working on to set floor as per VM guideline and trained employees about merchandise.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Suggested ideas for improving store operations and increasing profits.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Customer Care Executive

Aegis
Lucknow
07.2012 - 09.2016
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Analyzed call data to determine areas of improvement in the customer care process.
  • Tracked customer order statuses using various systems including CRM software.
  • Maintained high satisfaction score by consistently resolving first-call issues.

Education

Skills

  • Confident
  • Hardworking with a learning attitude
  • Co-operate with my boss
  • Sales Promotions
  • Marketing Plans
  • Strategic Marketing
  • Customer Service-Oriented
  • Event Planning
  • Special events planning

Mobile

8090197740, 7905595830

Personal Information

  • Specialization: RETAIL MANAGEMENT
  • Father's Name: Mr. JagdishPrasad
  • Date of Birth: 02/06/93
  • Marital Status: Married

Address

H no. 547/681, Jalalpur Kuti near A- Block, Rajajipuram, Lucknow, H no. 547/681, Jalalpur Kuti near A- Block, Rajajipuram, Lucknow

ACADEMIC

  • Intermediate from ISC Board in 2011 From St Marys's School.
  • High School from ICSC Board in 2009 rom St Marys's School.

Languages

  • English
  • Hindi

Hobbies and Interests

  • Surfing data on internet to gain knowledge
  • Playing Cricket

Disclaimer

I hereby, Satendra kumar Vishwakarma, declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Marketing Executive

SAS Hyundai
08.2023 - Current

Sales Associate

Globus Stores Private Ltd
10.2016 - 01.2019

Customer Care Executive

Aegis
07.2012 - 09.2016

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Satendra Kumar