Samson Kumaraswamy
Chennai
Summary
Experienced Associate General Manager well-versed in Coding Training, Compliance & quality, maintenance, and service requirements necessary for success. Knowledgeable about managing schedules and reporting. Looking to leverage several years of progressive experience to take on dynamic new position with a progressive company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate General Manager
Global Healthcare Billing Partners Pvt Ltd
Chennai
11.2009 - Current
- Developed and implemented policies, procedures, and systems to ensure operational efficiency.
- Managed daily operations of the Coding, Quality & Training, including personnel management, customer service, financial reporting and budgeting.
- Monitored performance of staff to ensure quality standards are met and maintained.
- Coordinated with other departments to ensure all areas of the Coding were running smoothly.
- Implemented strategies for cost reduction initiatives while maintaining quality standards.
- Provided leadership in developing team members by setting expectations and providing feedback on performance.
- Ensured compliance with applicable laws, regulations, policies and procedures.
- Cultivated relationships with key stakeholders such as vendors, customers, partners. to promote collaboration between teams.
- Resolved escalated customer complaints in a timely manner while maintaining customer satisfaction levels.
- Met business targets with streamlined operations strategies.
Senior Executive
E4E
Chennai
12.2008 - 10.2009
- Emergency Department Coding.
- Training Freshers.
- Daily Allocation.
Coder
Lapiz
Chennai
03.2006 - 04.2008
- Emergency Department Coding
- Training Freshers
Education
CCS - Medical Coding
AACP
US07-2014
Master of Science - Psychology
Madras University
Tamil Nadu05-2013
CEDC - Medical Coding
AAPC
US12-2010
CPC - Medical Coding
AAPC
US09-2008
BPT - Medical
Dr.MGR Medical University
Tamil Nadu05-2005
Skills
- Operations Management
- Coder Education & Training
- Improving Coding Quality
- Compliance Audit and reporting for Training
- Operations expertise
- Team leadership strength
- Training and development skill
- Customer Relationship Management (CRM)
- Staff Management
- Operations Oversight
- Process Improvement
Certification
- First Indian to get CEDC certification
Personal Details
- DOB: 11/04/1982
- Married
- Address: 5C2, Amber, Olympia Opaline, OMR, Navalur, Chennai 600130
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Associate General Manager
Global Healthcare Billing Partners Pvt Ltd
11.2009 - Current
Senior Executive
E4E
12.2008 - 10.2009
Coder
Lapiz
03.2006 - 04.2008
- First Indian to get CEDC certification
CCS - Medical Coding
AACP
Master of Science - Psychology
Madras University
CEDC - Medical Coding
AAPC
CPC - Medical Coding
AAPC
BPT - Medical
Dr.MGR Medical University
Similar Profiles
Anusha AAnusha A
Senior AR Caller at Global Healthcare Billing Partners Pvt LtdSenior AR Caller at Global Healthcare Billing Partners Pvt Ltd
Rohan SinghRohan Singh
Account Receivable at Global Healthcare Billing Partners pvt ltd.Account Receivable at Global Healthcare Billing Partners pvt ltd.
Nihita NathNihita Nath
Senior Account Receivable Caller at WorldSource HealthCare India Pvt, LtdSenior Account Receivable Caller at WorldSource HealthCare India Pvt, Ltd