Samsura Banu
Chennai
Summary
Experienced Telemarketer with a proven track record of success in fast-paced, competitive environments. Proficient in making cold calls and utilizing persuasive communication to overcome objections and close sales. Demonstrates strong knowledge, quick thinking, and excellent time management skills. Skilled in using auto-dialing software and adept at maintaining customer contact through effective rebuttals and issue resolution.
Overview
1
1
year of professional experience
Work History
Telecaller
Twin Digital Services India Pvt Ltd
Chennai
07.2022 - 08.2023
- Making an average of 180 calls per day to book clients for webinars.
- Established rapport with customers through friendly conversations and active listening, ensuring an enhanced customer experience.
- Maintained strict compliance with regulatory guidelines and company policies during telecalling tasks, demonstrating the utmost professionalism.
- Addressed inquiries and resolved issues promptly, resulting in improved customer satisfaction
- Managed incoming client calls and handled not confirmed and return-not-reachable (RNR) cases efficiently.
Education
Master of Arts - Economic -
UNIVERSITY OF MADRAS
Chennai06.2024
Bachelor of Arts-Corporate Economic -
Justice Basheer Ahmed Sayeed College For Women
Chennai12.2022
HSC -
Measi Matriculation Higher Secondary School
Chennai12.2019
Skills
- Communication and presentation
- Management
- Leadership
- Hard work
- Time management
- MS Excel
- MS Word
- Quick Learning Ability
- Self Confident
- Flexibility and Adaptability
- Data Entry
- CRM
Languages
- English
- Tamil
Declaration
- I hereby declare that the above particulars of information and facts stated herein are true, Correct and complete to the best of my knowledge and belief.
Timeline
Telecaller
Twin Digital Services India Pvt Ltd
07.2022 - 08.2023
Master of Arts - Economic -
UNIVERSITY OF MADRAS
Bachelor of Arts-Corporate Economic -
Justice Basheer Ahmed Sayeed College For Women
HSC -
Measi Matriculation Higher Secondary School
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