Samudra Puzari
Sr Technical Writer
Delhi
Summary
Seeking employment in an organization in a pragmatic way and applying my skills to meet the company objectives and goals with full enthusiasm.
A self-motivated Technical Writer with over 10 years of experience; highly qualified in developing technical, training, process, and help documentation with exceptional leadership skills to effectively resolve problems in a deadline-driven environment.
Overview
13
13
years of professional experience
Work History
SR TECHNICAL WRITER
Infosys
2024.10 - Current
- Lead technical writer coordinated with software developers and project managers to ensure timely delivery of high quality documentation.
- Participated in product development meetings, offering insights from a documentation perspective to influence user-friendly design decisions.
- Developed comprehensive technical documentation (User Guide, Integration Guides, API Documentations) for software applications, enhancing user understanding and product usability.
- Collaborated with customer support teams to identify common user issues, addressing these in FAQs and help guides to improve customer satisfaction.
- Collaborated with software developers and project managers to gather technical specifications for documentation clarity.
- Designed and executed documentation project plans, meeting all deadlines and adhering to project specifications and budget constraints.
- Created engaging tutorial videos and online help resources, providing users with multiple learning modalities for product mastery.
SR TECHNICAL WRITER
Capgemini
2022.06 - 2024.10
- Create and update User Guides, Software Integration Guides, API Documentation, Software Testing Guides, Release Notes, SKDs and Help Guides.
- Create and update documentation for cybersecurity, RBAC, VPN and networking.
- Write for a variety of audiences, from non-technical end-users to programmers, and system administrators.
- Collaborate with the product management team to release software documentation on the product release date.
- Worked with engineers to improve user experience, including design, UI, and helping refine content.
- Conducted extensive research into products to learn how to effectively communicate them to nontechnical audiences.
- Developed technical diagrams to help support technical information within the text, making documents more user-friendly.
- Researched content topics by interviewing subject experts to create valuable, information-driven resources.
SR TECHNICAL WRITER
IoTech Designs
2021.05 - 2022.06
- Create and update User Guides, create templates for documentation, assign tasks to team members and track their progress, and motivate the team members to achieve the goal of the organization.
- Collaborate with product managers, product marketers, and information developers to produce and maintain world-class documentation, including User Guides, Integration Guides, API Developer Guides or other technical documentation or materials as required.
- Work independently on given assignments, multi-task, prioritize and develop schedules.
- Write for a variety of audiences, from non-technical end-users to programmers, and system administrators.
- Collaborate with SMEs to schedule reviews and make updates accordingly. Proactively seek out ways to improve the company's product by providing feedback to product managers on enhancements to our products, and by soliciting customer and internal feedback.
- Experience writing documentation for SaaS products and experience with lean development tools such as JIRA and Confluence.
TECHNICAL WRITER
Renault-Nissan Technology and Business Centre
2016.05 - 2021.04
- Documentation process specialist responsible for negotiating a wide variety of Automotive domain documentation, including Service Guides, Policies and Procedures.
- Created the documentation plan and managed the schedules for the documentation deliverables.
- Closely worked with product development to develop user manuals, solution design documents, and product videos.
- Researched and gathered technical information about the products by collaborating with the development, testing, and training teams.
- Communicated technical information to non-technical audiences using easy-to-understand language within the text.
- Communicated technical details to non-technical audiences through easy-to-understand presentations, leaflets, and instruction manuals.
TECHNICAL WRITER
GGS Information Services
2015.10 - 2016.04
- Worked on documentation deliverables by closely interacting with global client teams, project coordinators, and SMEs.
- Conducted in-depth consultations with clients to determine the information required within the text and target audience.
- Proof read all text before submitting to clients, ensuring all elements were communicated clearly and copy aligned with requirements.
TECHNICAL WRITER
Lionbridge Technologies
2012.10 - 2015.10
- Creating, revising, and maintaining, technical manuals, AMM (Aircraft Maintenance Manual), CMM(Components Maintenance Manual), SB (Service Bulletin), and CIR (Cleaning Inspection and Repair manual).
Education
MBA - Operational Management
University of Madras
01.2016
Aircraft Maintenance Engineering - undefined
Singhania University
01.2013
Skills
ARBORTEXT EDITOR
FRAMEMAKER
OXYGEN XML
CONFLUENCE
JIRA
AGILE METHODOLOGY
MADCAP FLARE
API DOCUMENTATION
XML
MARKDOWN
JSON
DITA
DOC 360
ADOBE EXPERIENCE MANAGER (AEM)
TEAM CENTER
Timeline
SR TECHNICAL WRITER
Infosys
2024.10 - Current
SR TECHNICAL WRITER
Capgemini
2022.06 - 2024.10
SR TECHNICAL WRITER
IoTech Designs
2021.05 - 2022.06
TECHNICAL WRITER
Renault-Nissan Technology and Business Centre
2016.05 - 2021.04
TECHNICAL WRITER
GGS Information Services
2015.10 - 2016.04
TECHNICAL WRITER
Lionbridge Technologies
2012.10 - 2015.10
Aircraft Maintenance Engineering - undefined
Singhania University
MBA - Operational Management
University of Madras