Samuel P M
Chennai
Summary
Aeronautical Engineer turned Data Analyst with over 6 years of experience converting engineering and operational data into actionable insights. Currently a Senior Product Expert at Zoho Corporation, I specialize in ManageEngine Analytics Plus, with strong skills in Power BI and Python. I design robust dashboards, define key performance indicators, and develop backend scripts to support prognostic maintenance and fault analysis. Leveraging solid aeronautical knowledge of aircraft systems, instrumentation, and predictive alerting, I blend domain expertise with analytics to deliver impactful data-driven recommendations to stakeholders.Now seeking to apply this unique combination of aeronautical knowledge, data analytics skills, and engineering background in a Flight Data Analyst role
Overview
8
8
years of professional experience
Work History
Senior Technical Support Engineer
Zoho Corporation
01.2022 - Current
- Troubleshoot complex technical issues within AnalyticsPlus, partner with clients to design insightful reports and dashboards, analyze data from various sources to improve system performance, develop detailed reports and dashboards, identify trends in large datasets, lead user trainings, implement AnalyticsPlus in diverse customer IT environments, and manage client relationships across various regions.
Associate Technical Support
Tech Mahindra
01.2021 - 01.2022
- Investigate customer reports to pinpoint the root cause of internet connection problems, guide customers through troubleshooting steps, conduct specific tests to diagnose problems, and perform advanced troubleshooting procedures.
Assistant Design Engineer
Cyient Limited
01.2018 - 01.2019
- Create and modify Engine Technical Manuals for various engine types and develop technical illustrations to visually represent components within the CIR manuals.
Graduate Apprenticeship Trainee
Hindustan Aeronautics Limited
01.2017 - 01.2018
- Performed assembly and final inspection of ARTOUSTE III B Engines, assisted with visual inspection and defect identification, and supported engine overhaul processes.
Education
B.Tech Aeronautical Engineering -
Hindustan University
01.2016
HSC & SSL -
Sri Krishnaswamy Matriculation Higher Secondary School
Skills
- Technical Support
- Data Analysis/Visualization
- Product Demonstration
- Training and Documentation
- Network troubleshooting
- Excellent Communication skills
- Creativity
- Customer Engagement
- Remote Support
- Advanced troubleshooting
- Customer Support
- Critical Thinking
- Data Analysis
- Root Cause Analysis
- Product Knowledge
Familiar tools
- ManageEngine AnalyticsPlus
- Zoho Analytics
- Microsoft Power BI
- ManageEngine ServiceDesk Plus
- Jira
- ServiceNow
- SQL
- Python
- C
- C++
- Microsoft Excel
Languages
- English
- Tamil
Timeline
Senior Technical Support Engineer
Zoho Corporation
01.2022 - Current
Associate Technical Support
Tech Mahindra
01.2021 - 01.2022
Assistant Design Engineer
Cyient Limited
01.2018 - 01.2019
Graduate Apprenticeship Trainee
Hindustan Aeronautics Limited
01.2017 - 01.2018
B.Tech Aeronautical Engineering -
Hindustan University
HSC & SSL -
Sri Krishnaswamy Matriculation Higher Secondary School
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