Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Samuel P M

Chennai

Summary

Technical Data Analyst with five years of experience bridging the gap between technical support and data analysis. Skilled in troubleshooting complex technical issues and transforming raw data into actionable insights. Proficient in utilizing data analysis tools like ManageEngine AnalyticsPlus, Zoho Analytics, Power BI to create reports and dashboards that optimize system performance and drive customer satisfaction. Proven ability to deliver exceptional technical support and analyze IT data

Overview

6
6
years of professional experience

Work History

Senior Technical Support Engineer

Zoho Corporation
01.2022 - Current
  • Troubleshoot complex technical issues within AnalyticsPlus, partner with clients to design insightful reports and dashboards, analyze data from various sources to improve system performance, develop detailed reports and dashboards, identify trends in large datasets, lead user trainings, implement AnalyticsPlus in diverse customer IT environments, and manage client relationships across various regions.

Associate Technical Support

Tech Mahindra
01.2021 - 01.2022
  • Investigate customer reports to pinpoint the root cause of internet connection problems, guide customers through troubleshooting steps, conduct specific tests to diagnose problems, and perform advanced troubleshooting procedures.

Assistant Design Engineer

Cyient Limited
01.2018 - 01.2019
  • Create and modify Engine Technical Manuals for various engine types and develop technical illustrations to visually represent components within the CIR manuals.

Graduate Apprenticeship Trainee

Hindustan Aeronautics Limited
01.2017 - 01.2018
  • Performed assembly and final inspection of ARTOUSTE III B Engines, assisted with visual inspection and defect identification, and supported engine overhaul processes.

Education

B.Tech Aeronautical Engineering -

Hindustan University
01.2016

HSC & SSL -

Sri Krishnaswamy Matriculation Higher Secondary School

Skills

  • Technical Support
  • Data Analysis/Visualization
  • Product Demonstration
  • Training and Documentation
  • Network troubleshooting
  • Excellent Communication skills
  • Creativity
  • Customer Engagement
  • Remote Support
  • Advanced troubleshooting
  • Customer Support
  • Critical Thinking
  • Data Analysis
  • Root Cause Analysis
  • Product Knowledge
  • Linux Experience
  • Application Installation

Timeline

Senior Technical Support Engineer

Zoho Corporation
01.2022 - Current

Associate Technical Support

Tech Mahindra
01.2021 - 01.2022

Assistant Design Engineer

Cyient Limited
01.2018 - 01.2019

Graduate Apprenticeship Trainee

Hindustan Aeronautics Limited
01.2017 - 01.2018

B.Tech Aeronautical Engineering -

Hindustan University

HSC & SSL -

Sri Krishnaswamy Matriculation Higher Secondary School

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Samuel P M