Samusri Bodapati
Visakhapatnam
Summary
Hardworking relationship manager, proficient at devising personalized solutions to meet all types of customer demands. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VAO RELATIONSHIP MANAGER
Federal bank
Visakhapatnam
01.2024 - 01.2025
- Updated client profiles with relevant KYC information.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Identified customer risk levels based on established criteria.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Associate
Tech Mahindra
Visakhapatnam
02.2023 - 05.2023
- I started working as an intern for an Amazon client.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Avanti Institute of Engineering & Technology
Narsipatnam04-2023
Intermediate Certificate - MPC
Vagdevi's Junior College
Yellamanchilli04-2019
Board of Secondary Education - State Syllabus
King's Ideal School
Yellamanchilli04-2017
Skills
- Customer relationship management
- Time management abilities
- Customer satisfaction
- Effective communication
- Process improvement
- Experience in leadership
- Adaptability and flexibility
- Kali Linux
- Networking
Affiliations
- I served nearby villages as an NSS volunteer for three years during Covid-19, raising hygiene awareness and earning appreciation from the College Chairman for effective community interaction
Certification
- Completed Cybersecurity course certification in EDU SKILLS (Future Skills) platform
- Completed the WNS Certification course
- Completed NIIT certification in NIIT Foundation
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
VAO RELATIONSHIP MANAGER
Federal bank
01.2024 - 01.2025
Customer Service Associate
Tech Mahindra
02.2023 - 05.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Avanti Institute of Engineering & Technology
Intermediate Certificate - MPC
Vagdevi's Junior College
Board of Secondary Education - State Syllabus
King's Ideal School
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