Samuvel S
Salem
Summary
Experienced IT Support Analyst with a strong track record in the Service and Product sectors. Proven ability to identify and address organizational needs through meticulous analysis and innovative, cost-effective solutions. With over 7 years of experience, brings a detail-oriented approach to problem-solving and a commitment to delivering high-quality support for business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Analyst - Global IT Team
Synamedia India Pvt Limited
09.2020 - Current
- Creating and managing a user’s account & groups, mailboxes in the Exchange online & On-prem Server
- Managing & monitoring the Helpdesk queue through the service now ticketing system & jira (ITSM Tools)
- Implemented a centralized management system for M365 Groups, creating over 10 new groups and integrating 75+ users, resulting in a 40% increase in collaborative project efficiency and reduced email clutter
- Using PowerShell scripts to assign the team’s telephony number for the end user accounts
- Create Windows & Linux VMs using Vmware & Proxmox Virtualization environment (Clone, Delete, Snapshot)
- Using Trend Micro offline & Malware byte scanner to the end user’s devices to remove any suspicious/unwanted files that are detected in the AV Console
- Creating a Knowledge Base article for agents' and customers' solutions
- Providing Network related support of LAN, WAN, and WIFI and having quiet knowledge of DNS, DHCP, TCP/IP Providing internal & external VPN configuration and troubleshooting
- Creating and managing Generic accounts & Security groups in AD and enabling authentication and MFA
- Assigning standard S/w licenses for the end users (MS Project, Visio, Nitro, studio 3T, JetBrains package, web storm, Sublime, Lucid app)
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Experience with Enterprise Security tools such a VPN, Antivirus, DLP, encryption
System Support Analyst
Brillio Technologies
04.2017 - 09.2020
- Managing incoming queue of help desk tickets from 700+ clients via the Fresh Ticketing tool, email, and phone
- Install, upgrade, and troubleshoot Windows and MAC OS and authorized desktop applications, hardware, and peripheral equipment
- Inventory management (CMDB update)
- Analyze and diagnose DNS/DHCP/VPN and other networking issues and a basic level of troubleshooting of MAC devices
- System Security monitoring and maintenance via Microsoft Baseline Security analyzer and NESSUS Vulnerability Scanner for all desktops and laptops
- Active Directory: Create user accounts, groups, and manage passwords
- Resolving hardware and software issues and provided network troubleshooting, and technical support to end-users
- Knowledge of WSUS server and patch management for endpoint systems
- Office 365 installation & configuration and providing support of outlook and other apps issues
Education
MCA -
K S R College Of Technology (Anna University)
Tiruchengode, Tamil Nadu01.2014
BCA -
K S R college of Arts and Science
Tiruchengode, Tamil Nadu01.2011
High School Diploma -
HSC
Mettur Dam05.2008
Skills
- Office 365 Admin Center (Exchange online & On-prem Server)
- Certified Azure Administrator & Fundamentals
- Ticketing Tool - ServiceNow, Freshdesk, Sapphire IMS
- VMware, Proxmox (Linux and Windows VM Create, Clone & Troubleshoot)
- Basic PowerShell Scripts
- Symantec Endpoint Security, Trend Micro Office Scan, Malware byte, Nessus Vulnerability scanner & MBSA
- Windows & MAC Device management using Intune & JAMF
- Microsoft Messaging Admin, windows Servers 2016, 2019, 2022
Languages
Tamil
English
Kannada
Previousworkexperience
- JEMS INTL School, Mettur Dam, Office Admin, 06/2016, 01/2017
- Onward E-services (Client Company) – Desi crew solutions (Parent company), Chennai, FINACLE banking application trainer for IOB bank (crown to Finacle s/w migration), 2015, 2016
Parentsname
Mr.J. Sathrack(late), Mrs. S.Selvi
Activities
- Presented a Project entitled ’Enforcing secure and privacy-preserving information brokering in distributed information sharing‘held on 29th March 2014 in the fifth national conference at K.S.R College Of Engineering
- Participated in the National level seminar on ‘Wireless Sensor Networks for the Surveillance of Nuclear Radiation’ held on 5th October 2013 at K.S.Rangasamy College of Technology
- Participated in the National level workshop on ‘Research Issues in image Processing’ held on 5th January 2013 at K.S.Rangasamy College of Technology
- Presented a Paper on ‘Brain Controlled Artificial leg’ held during the academic year 2012-2013 in the department of computer applications at K.S.Rangasamy College Of Technology
Strengths
- Positive thinker
- Quick learner
Personal Information
- Name: SAMUVEL S
- Date of Birth: 01/13/1991
- Gender: Male
Hobbies and Interests
- Bike Ride
- Listening music
- Playing Cricket
Certification
- Certified Azure Administrator Associate, Microsoft Certified - Valid Mar 2024 - Mar 2025
Credential ID: D702154B2EDFE33D
- Certified Azure Fundamentals, Microsoft Certified -
Credential ID: 1C472DB78F298572
- Exchange Server & Online Course completed in Udemy learning portal
- Microsoft 365 Messaging Admin course completed in Udemy Learning Portal
- windows Server 2022 Course
Timeline
IT Support Analyst - Global IT Team
Synamedia India Pvt Limited
09.2020 - Current
System Support Analyst
Brillio Technologies
04.2017 - 09.2020
MCA -
K S R College Of Technology (Anna University)
BCA -
K S R college of Arts and Science
High School Diploma -
HSC
- Certified Azure Administrator Associate, Microsoft Certified - Valid Mar 2024 - Mar 2025
Credential ID: D702154B2EDFE33D
- Certified Azure Fundamentals, Microsoft Certified -
Credential ID: 1C472DB78F298572
- Exchange Server & Online Course completed in Udemy learning portal
- Microsoft 365 Messaging Admin course completed in Udemy Learning Portal
- windows Server 2022 Course
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