Samyak Bagde
Pune
Summary
IT professional with over 2+ years of experience in managing and supporting Windows endpoints, server administration, configuration, and upgrades. Skilled in O365 applications, Windows OS installation, Outlook troubleshooting. Adept at handling major incidents, implementing ITIL processes, and ensuring SLA compliance. Knowledge of Active Directory, DNS, DHCP, virtualization technologies, and endpoint security management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Programmer Analyst
Cognizant Technology Solutions
Pune
12.2024 - Current
- Performed troubleshooting for Windows OS, Outlook, and server-related issues.
- Active Directory, DNS, DHCP, and file servers.
- Datacenter operation, including server monitoring, escalation handling, and coordination during outages.
- Handled major incidents and ensured timely resolution within the SLA.
- Worked on ITIL processes for Incident and Change Management to ensure minimal impact.
- Utilized ServiceNow for ticket management and incident tracking.
Programmer Analyst Trainee
Cognizant Technology Solutions
Pune
10.2023 - 12.2024
- Ticket queue monitoring.
- Assisted in the installation and configuration of the Windows OS.
- Supported O365 applications and provided Outlook troubleshooting.
- Providing troubleshooting support through AWS Connect for particular resources in the network, VDI, and login-related issues, getting in touch quickly with the concerned resource to avoid work stoppage.
- Collaborated with teams to maintain ITSM standards, and improve operational efficiency.
Education
Bachelor of Engineering (B.E.) - Information Technology
Savitribai Phule Pune University
Pune04-2023
Skills
- Windows Server administration
- Endpoint security management
- O365 applications and Outlook troubleshooting
- Active Directory, DNS, DHCP
- Datacenter management
- ITIL and ITSM processes
- Ticket management
- Windows OS
- ServiceNow utilization
Certification
• ITIL Foundation Certification
Additional Information
Excellent written and verbal communication skills., Strong problem-solving and analytical abilities.
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Native
Native
Timeline
Programmer Analyst
Cognizant Technology Solutions
12.2024 - Current
Programmer Analyst Trainee
Cognizant Technology Solutions
10.2023 - 12.2024
Bachelor of Engineering (B.E.) - Information Technology
Savitribai Phule Pune University