SAMYAK NANDA
Summary
Highly motivated Service Manager bringing 10 years of experience in IT Operations envisioning a business targeting role. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Shell India Markets Pvt Ltd
12.2021 - Current
- Reduced Collibra service downtime for business by ~2hrs for P1 ticket by proactively addressing potential issues and maintaining clear communication channels.
- Hired, trained and managed a team of 6 service staff members and evaluated team progress to meet business goals.
- Resolved 15+ incidents quarterly and supervised team to quickly debug and resolve critical issues.
- Achieved 80% Technical Debt completeness by integrating new code for ADF pipelines deployed in Collibra.
- Successfully identified and decommissioned 5 redundant Azure VMs for Collibra, achieving ~$7K annual cost savings.
- Ensured 100% compliance with periodical execution of controls as per industry standards and staying vigilant.
- Acted as the escalation point between Business IT and Informatica for any deterioration in service levels with respect to MDM Product Upgrade Testing.
IT Operations Analyst
Shell India Markets Pvt Ltd
09.2018 - 11.2021
- Led elicitation sessions and interfaced with identified stakeholders (Business and IT Support) globally across timezones.
- Decommissioned ~400 applications annually thereby generating a cost take-out of ~$4Mn.
- Reviewed and analyzed decommissioning dashboards and helped utilized for service improvements and service review meetings with vendor organization.
- Defined critical cost and ServiceNow attributes which helped improve data quality and achieved 95% data accuracy by Q2 2021.
- Thoroughly understood Group Record Management (IMCM) policies and standards, defining data retention requirements and relevant legal compliance aspects ensuring a clean and secured decommissioning.
Business Analyst
IBM
01.2014 - 08.2018
- Applied Elicitation skills to gather requirements from key stakeholders in understanding functionality of the applications to be decommissioned using Focus Groups/Requirements Workshops.
- Exercised Strategy Analysis to assess the risks associated with decommissioning the applications or infrastructure and how to mitigate those risks.
- Coordinated various project activities with different portfolios, followed-up on agreed milestones and maintained tracker for critical projects with weekly updates.
- Got promoted to Sr. Business Analyst within a year based on my problem solving and strong interpersonal skills.
- Recognized by client with appreciation mails for efficient delivery of the assignment within the SLA.
Education
Bachelors in Technology - Electronics And TeleCommunication Engineering
Biju Patnaik University of Technology
BhubaneswarSkills
- Data Management
- Agile Methodologies
- Financial Management
- Estimating and Quoting
- Team Collaboration
- Project Management
- Risk Management
- Proficient in Operations
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Certification
AWS Technical Essentials, Amazon - 2024
Azure Fundamentals, Microsoft - 2021
Azure Data Fundamentals, Microsoft - 2022
SAFe 5 Practitioner - 2023
ITIL V4, 2023
Project Management Professional - 2023
Interests
- Following my passion as a Food blogger
- Enjoy expanding my knowledge on Finance topics
- Love to drive and explore new places
Accomplishments
- Awarded Performance Share Plan - 2024
- Recognized by Leadership for managing Social Committee Monthly Events - 2024
- “ORION” Award from IBM, Year- 2014 & 2015
- “Manager's Choice” Award from IBM, Year – 2014 & 2015
- “Gems of Shell” Award from Client, Year – 2014
Timeline
Service Manager
Shell India Markets Pvt Ltd
12.2021 - Current
IT Operations Analyst
Shell India Markets Pvt Ltd
09.2018 - 11.2021
Business Analyst
IBM
01.2014 - 08.2018
Bachelors in Technology - Electronics And TeleCommunication Engineering
Biju Patnaik University of Technology
Similar Profiles
Anshul KislayAnshul Kislay
Business Analyst at Shell India Markets Pvt Ltd (SHELL)Business Analyst at Shell India Markets Pvt Ltd (SHELL)
Ayushi SharmaAyushi Sharma
Emerging Architect at Shell India Markets Pvt LtdEmerging Architect at Shell India Markets Pvt Ltd
Varun MehtaVarun Mehta
Delivery Manager - Global Functions at SHELL India Markets Pvt. Ltd.Delivery Manager - Global Functions at SHELL India Markets Pvt. Ltd.
Dhwani KapoorDhwani Kapoor
Senior Project Manager at Employer: Ascendion / Client: Shell India Markets Pvt LtdSenior Project Manager at Employer: Ascendion / Client: Shell India Markets Pvt Ltd
William VeressWilliam Veress
Service Manager at Willow BridgeService Manager at Willow Bridge