Ektaa Kumar
Service Manager- Gen AI and Sovereign AI
Pune,Maharashtra
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
2030
2030
years of post-secondary education
7
7
Certifications
Work History
Service Manager
TietoEvry Ltd
Pune
09.2019 - Current
- Lead and delivered Gen AI Managed services release for the organization
- AI Project business case creation, budget approval and tracking expenses
- Delivered MVP to showcase sovereign AI capabilities of the function
- Setting up AI team from scratch to deliver
- Responsible for their team’s growth and professional development
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensure collaboration across multiple teams to set up the required AI environment including the Open shift platform and GPUs
- Learned and adapted quickly to new technology and software applications.
- Lead and delivered organizations sustainability objective targeting to reduce the wastage and achieve standard across all centres.
- Conducted risk assessments and implemented mitigation strategies to address potential project challenges, resulting in minimized disruptions and improved project outcomes.
- Collaborated with various departments to define project scope, goals, and deliverables that aligned with business needs and resource availability.
- Managed vendor relationships to ensure timely delivery of services and materials, contributing to overall project success while maintaining budgetary constraints.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Proposed and delivered multiple continuous service improvement ideas
- Developed and maintained comprehensive project plans using advanced project management software, ensuring alignment with strategic objectives and timelines.
Senior Delivery Manager
VODAFONE SHARED SERVICE
Pune
11.2010 - 09.2019
- Conceptualized, designed and program manage CXO dashboards for the global markets
- 4.5% increased revenue in 18 months by identifying data leakage
- Lead and manage digital transformation by reducing 40% conventional reports
- Leverage the best of Managed service culture and deliver high quality product
- Reinforced project management framework using latest agile methodologies that has brought down total implementation cycle time by 1.5 months for a single deployment project
- Successfully completed new business transition for another Vodafone Partner market and provided support in team setting and business migration
- Business transition and transformation for multiple operating markets For e.g. UK, Spain, Netherland & Qatar
Reporting Lead – BI & Analytics
WIPRO LTD
Gurgaon
08.2008 - 10.2010
- Design and creation of reports design and Universe design document as per the business need
- Collecting requirements from the customer and prepare technical requirement document
- Designing of Business Objects universe as per multiple subject areas of DWH requirement
- Creation of visualization/ dashboard as per customer requirement
- Training the end user regarding the usage of reports and performed various analysis over the records
- Managing BO admin console
- Provided end user training to more than 30+ client team members
- Supported the department with resource hiring for multiple BI projects
Education
Certificate program -
Generative AI And Data Science
Pune01.2024
MBA - Systems
Pune University
Pune 01.2005 - 01.2007
B.E -
Information Technology
Lucknow 01.2001 - 01.2005
Skills
Generative AI
Sovereign AI
Collaborative team management
Comprehensive project management
Leadership enhancement
Project execution
Data-driven decision making
Data analytics
Analytical problem-solving
Client service leadership
Quality improvement initiatives
Data Management
Service documentation
Customer satisfaction measurement
FLUENT IN English/Hindi
Certification
DevOps and Cloud computing certificate, 2023
Accomplishments
- Improved customer experience score by 1 point by conducting detailed sentiment analysis for customer feedback and define new XLA's (expereience level agreement) focusing on customer key pain areas.
- 4.5% increased revenue in 18 months by identifying data leakage
- Lead and manage digital transformation by reducing 40% conventional reports
- Conceptualized, designed and program manage CXO dashboards for the global markets
- Leverage the best of Managed service culture and deliver high quality product
- Part of organizations Future Business leaders awarded to Top performers for 2 consecutive years (Vodafone Shared Service)
- Awarded Best Manager (People & Project) twice in one year
- Leading Diversity and Inclusion engagement for BU
Industry
- Telecom
- ESG
- Insurance
- Banking and FS
- Health care
Timeline
Service Manager
TietoEvry Ltd
09.2019 - Current
Senior Delivery Manager
VODAFONE SHARED SERVICE
11.2010 - 09.2019
Reporting Lead – BI & Analytics
WIPRO LTD
08.2008 - 10.2010
MBA - Systems
Pune University
01.2005 - 01.2007
B.E -
Information Technology
01.2001 - 01.2005
Certificate program -
Generative AI And Data Science