SAMYOOL KOSANAM
Anakapalle
Summary
Dynamic Branch Manager with a proven track record of enhancing customer satisfaction and loyalty. Expert in developing strategic initiatives and financial oversight, committed to driving branch performance and achieving revenue growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
IDFC First Bank
Anakapalli
10.2020 - Current
- Resolved escalated customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction and loyalty.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Designed sales and service strategies to improve revenue and retention.
Senior Relationship Manager
DCB BANK
Anakapalli
09.2019 - 09.2020
- Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
- Identified new business opportunities through market research and analysis.
- Interacted with customers and worked closely to resolve issues.
Business Development Manager
AXIS BANK
Anakapalli
06.2015 - 09.2019
- Developed strategic partnerships to enhance business growth and market presence.
- Identified potential clients, built relationships, and negotiated contracts.
- Established new customer accounts using negotiation and sales closing abilities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Education
B.COM -
AMAL COLLEGE
ANAKAPALLI09-2012
Skills
- Customer relationship management
- Financial analysis
- Sales strategy development
- Budget management
- Team leadership
- Business development
Certification
SP Certification
Languages
Telugu
Native language
English
Intermediate (B1)
B1
Timeline
Branch Manager
IDFC First Bank
10.2020 - Current
Senior Relationship Manager
DCB BANK
09.2019 - 09.2020
Business Development Manager
AXIS BANK
06.2015 - 09.2019
B.COM -
AMAL COLLEGE