Sana Fatima
Chennai,Tamil Nadu
Summary
Professional Summary:
Dedicated and results-driven professional with a strong background in customer service, communication, and problem-solving. Skilled at working in fast-paced environments while ensuring efficiency, professionalism, and client satisfaction. Adept at handling challenges with a positive attitude, maintaining high standards, and contributing to team success. I'll be committed to continuous learning and professional growth for a sustainable development.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
AIR INDIA AIRPORT SERVICE LIMITED
02.2024 - Current
- Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
- Proactively identified potential risks or delays in flight operations, implementing mitigation strategies to minimize disruptions.
- Collaborated with pilots and ground crew to facilitate efficient flight operations and seamless transitions between legs.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Maintained strict adherence to safety protocols at all times, contributing to the airline''s solid reputation for safe and reliable flight operations.
Administrative Executive
MH COCKPIT AVIATION
01.2024 - 01.2024
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Maintained client files and spreadsheets with office management software.
Back-end Operator
BLINKIT
12.2023 - 12.2023
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Supported team with customer service issues, voids and returns.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
Customer Service Executive
TELEPERFORMANE GLOBAL BUSINESS PVT. LTD.
10.2023 - 11.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Bachelor of Science - Aeronautical Science
VELS INSTITUE OF SCIENCE AND ADVANCED STUDIES
Chennai, India01-2023
High School Diploma -
NATIONAL INSTITUTE OF OPEN SCHOOLING
Noida, India01-2022
Higher Secondary -
SRI ANNAI VIDHYASHRAM MATRIC HR. SEC. SCHOOL
Tiruvallur, India01-2020
SSLC -
SRI ANNAI VIDHYASHRAM MATRIC HR. SEC. SCHOOL
Tiruvallur, India01-2017
Skills
- TEAM COLLABORATION
- CUSTOMER ENGAGEMENT
- CUSTOMER RELATIONALSHIP MANAGEMENT
- COMPLAINT HANDLING
- LEVEL-HEADED
- PROBLEM-SOLVING
- TIME MANAGEMENT
- RESEARCH & ANALYSIS
- RELIABILITY
- ORGANISATIONAL SKILLS
- ADA[TABILITY
- FLEXIBILITY
- DECISION-MAKING
- PROFESSIONALISM
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
SOFTWARES
- ALTEA - AMADEUS
- AMADEUS RESERVATION DESKTOP - ARD WEB
- AVAYA (UC) & (CC)
- TALISMA - CRM
- UMS
- MS WORD
- MS EXCEL
- MS POWERPOINT
HOBBIES
- PAINTING & SKETCHING
- PHOTOGRAPHY
- CALLIGRAPHY
CO-CIRCULLAR ACTIVITIES
- DRONE-MAKING
- DANCING
- ATHELETICS
- KHO-KHO
ACHIEVEMENTS & AWARDS
- Runner-up in Kho-Kho 2018
- First price in 600 meters 2018
- First price in under 19 - Relay race 2018
- Runner-up in Kho-Kho 2016
- First price in Drawing competion 2016
Projects
Surveillance Drone - Unmanned aircraft was my final year project which can be used to gather still images, video recordings or live video of targets such as people, vehicles or specific areas. Surveillance drones can provide access to areas that may be difficult or impossible to reach by humans on foot or in land vehicles.
CERTIFICATIONS
- Basic Canadian Document Training certificate 2024
- Certification of participation in National Science Day (Paper Presentation & Connections) 2022
- Certification of participation in State Level English Essay Writing 2019
- Certification of participation in Rangoli competition 2018
- Certification of participation in Classical Dance 2018
- Certification of participation in Poetry Writing 2018
- Certification of participation in Guinness World Records for The Largest Oyillattam orchestrated 2018
- Certification of participation in Painting competition 2013
- Certification of participation in Painting competition 2012
- Certification of participation in Painting competition 2012
- Certification of participation in Drawing & Painting contest 2011
- Certification of participation in Memory Champ competition 2011
DECLARATION
If I'm appointed, I'll deliver my duties to the entire satisfaction of my superiors. The information provided above are true to my knowledge.
Timeline
Customer Service Executive
AIR INDIA AIRPORT SERVICE LIMITED
02.2024 - Current
Administrative Executive
MH COCKPIT AVIATION
01.2024 - 01.2024
Back-end Operator
BLINKIT
12.2023 - 12.2023
Customer Service Executive
TELEPERFORMANE GLOBAL BUSINESS PVT. LTD.
10.2023 - 11.2023
Bachelor of Science - Aeronautical Science
VELS INSTITUE OF SCIENCE AND ADVANCED STUDIES
High School Diploma -
NATIONAL INSTITUTE OF OPEN SCHOOLING
Higher Secondary -
SRI ANNAI VIDHYASHRAM MATRIC HR. SEC. SCHOOL
SSLC -
SRI ANNAI VIDHYASHRAM MATRIC HR. SEC. SCHOOL
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