Sana Raza
Reservation Associate
Dehradun
Summary
Dedicated reservation associate with a strong focus on delivering exceptional customer service. Recognizes the importance of creating positive experiences for customers through accurate reservation bookings, prompt inquiry resolution, and efficient service delivery.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Reservation Associate
JW Marriott Mussoorie Walnut Grove Resort & Spa
Mussorie
09.2023 - Current
- Company Overview: JW Marriott Mussoorie Walnut Grove Resort & Spa is a luxurious five-star hotel located in the serene hill station of Mussoorie, Uttarakhand
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Streamlined reservation processes for improved accuracy and guest experience.
Quality Analyst
iSON Xperiences
Dehradun
09.2022 - 02.2023
- Company Overview: iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM) company
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Process Analyst
Digital Age Retail Pvt Ltd (First Cry)
Dehradun
12.2021 - 09.2022
- Company Overview: Digital Age Retail is private BPO company which is granted by Brainbees Solutions Limited
- Conducted walk-through demonstrations of proposed process changes.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
Operations Executive
Digital Age Retail Pvt Ltd (First Cry)
Dehradun
03.2021 - 12.2021
- Company Overview: Digital Age Retail is private BPO company which is granted by Brainbees Solutions Limited
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Education
Hotel Management
Franklin Institute of Hotel Management
Bareily 01.2023 - Current
Skills
Customer Service
Communication
Attention to Detail
Organizational Skills
undefinedCertification
Industrial Training, Jaypee Residency Manor, 06 Months
Timeline
Reservation Associate
JW Marriott Mussoorie Walnut Grove Resort & Spa
09.2023 - Current
Hotel Management
Franklin Institute of Hotel Management
01.2023 - Current
Quality Analyst
iSON Xperiences
09.2022 - 02.2023
Process Analyst
Digital Age Retail Pvt Ltd (First Cry)
12.2021 - 09.2022
Operations Executive
Digital Age Retail Pvt Ltd (First Cry)
03.2021 - 12.2021
Industrial Training, Jaypee Residency Manor, 06 Months
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