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Sanal Jose
Kottayam
Summary
Results-oriented vendor management specialist with a strong background in operational strategy. Focused on enhancing service quality and ensuring SLA compliance. Skilled in performance monitoring and conflict resolution, fostering relationships that elevate customer satisfaction and team productivity.
Overview
16
16
years of professional experience
Work History
Manager, Partner Relations
DeliverHealth Solutions India Pvt Ltd
Bangalore
03.2020 - Current
- Managed 38 US customers alongside 4 business partners, achieving SLA compliance through proactive oversight.
- Led daily operations and strategic planning for partner management.
- Performed regular performance reviews and advised partners on operational improvements to enhance service quality.
- Acted as primary contact for 22 US customers, managing relationships and providing effective service delivery.
- Enhanced team productivity through mentoring and structured goal setting.
- Implemented business strategies to maintain competitiveness and efficiency.
Vendor Manager
Nuance Transcription Services
Bangalore
08.2018 - 03.2020
- Managed vendor performance, ensuring achievement of financial and operational targets.
- Cultivated and nurtured strong vendor and partner relationships to enhance collaboration.
- Resolved conflicts effectively, leading to improved customer satisfaction.
- Organized corporate events and ensured seamless administrative operations.
Operations Manager
Nuance Transcription Services
Bangalore
10.2014 - 03.2020
- Led a team of 35 Medical Language Specialists and Quality Controllers.
- Ensured SLA compliance while enhancing team performance.
- Realigned resources and schedules to adapt to changing operational priorities.
- Acted as liaison between top management and operational teams to facilitate communication.
Team Lead
Vidal Healthcare Services Pvt Ltd
Bangalore
07.2013 - 09.2014
- Supervised tele-calling teams, enhancing client interactions and satisfaction.
- Managed billing and invoicing processes with diagnostic centers to maintain accuracy and timely payments.
- Coordinated healthcare activities and appointments at client sites to ensure seamless service delivery.
Team Lead
Transcend MT Services Pvt Ltd
Bangalore
08.2011 - 07.2013
- Trained and mentored new team members, improving onboarding process and team cohesion.
- Developed daily and monthly output plans to align operations with service goals and enhance workflow.
- Managed shift schedules to meet production targets and optimize workforce allocation.
Team Lead
Heartland Information & Consultancy Services Pvt Ltd
Bangalore
03.2010 - 08.2011
- Led team of 60+ staff to streamline operational functions.
- Prepared and analyzed operational data to inform decision-making.
- Utilized various software platforms to enhance workflow efficiency.
Education
MBA -
Annamalai University
01-2010
BBA -
Annamalai University
01-2005
Pre-Degree -
St Joseph College
Moolamattam01-2000
Matriculation -
Jai Rani EMHS
Thodupuzha, Kerala01-1998
Skills
- Vendor management
- Contract negotiation
- Operational strategy
- Performance Monitoring and Improvement
- Resource optimization
- Leadership and Team Management
- Customer Service Excellence
- Proficiency in MS Office Applications
- Conflict resolution
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Hindi
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Kannada
Beginner
A1
Timeline
Manager, Partner Relations
DeliverHealth Solutions India Pvt Ltd
03.2020 - Current
Vendor Manager
Nuance Transcription Services
08.2018 - 03.2020
Operations Manager
Nuance Transcription Services
10.2014 - 03.2020
Team Lead
Vidal Healthcare Services Pvt Ltd
07.2013 - 09.2014
Team Lead
Transcend MT Services Pvt Ltd
08.2011 - 07.2013
Team Lead
Heartland Information & Consultancy Services Pvt Ltd
03.2010 - 08.2011
MBA -
Annamalai University
BBA -
Annamalai University
Pre-Degree -
St Joseph College
Matriculation -
Jai Rani EMHS