Sanat Pandey
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Merchant Onboarding Executive
Hitstone Fintech Technology
Mumbai
11.2024 - Current
- Collect and verify all required documentation and information from merchants.
- Coordinate with internal teams (e.g., Sales, Risk, Compliance, Technology) to facilitate the onboarding process.
- Ensure all merchant documentation is complete, accurate, and compliant with industry regulations.
- Provide timely and effective support to merchants, addressing any questions or concerns they may have.
- Collaborate with the Product and Technology teams to implement process enhancements and automation.
Key Account Manager
Paytm
03.2023 - 08.2024
- Maintained regular contact with large regional chain accounts and increased revenue by positioning new products/ programs, negotiating pricing, preparing proposals, and closing deals
- Understanding the customer goals and business objectives to solidify a strong customer relationship
- Negotiate and maintain cost-effective contract pricing structures with vendors to ensure a positive return on investment
- Understanding of Indian retail ecosystem and network to come up with holistic solutions for the accounts allotted
- Meet with the Merchant and educate him/her about the benefits of the payment solution and explain about our new product called Paytm Deals, Store voucher, Paytm card machine, Paytm dashboard, etc
- Identified up-sell opportunities based on customer needs and pain points
- Monitored market conditions, product innovations, and competitor activity, and adjusted the account’s approach to address the latest market developments
- Promoted the new product of the company with existing customer and new clients with thrilled and shore.
Marketing and Sales Intern
Shoppers Stop
05.2022 - 07.2022
- Done Cross-selling and Up-selling
- Managed request and orders via email and phone
- Utilize various software systems to monitor and track orders, invoices and returns
Education
PGDM in Marketing & Finance -
Jaipuria Institute of Management, Indore
IndoreBachelor of Commerce in Financial Markets -
Mumbai University
MumbaiHSC -
Maharashtra State Board
MumbaiSSC -
Maharashtra State Board
MumbaiSkills
- Leadership
- Team Player
- Communicator
- Critical thinking
- Time Management
- Listening Skills
- Adaptability
- Client Needs Assessment
- Revenue Generation
- Lead Generation
Accomplishments
- Awarded as Best Intern of 2022 Shoppers Stop
- Led and executed Mini Store Corporate activity at BKC and 63-Moon for Shoppers Stop & got an Appreciation certificate.
- Developed and maintained strong relationships with key accounts, resulting in increased customer loyalty and a 20% increase in sales
- Executed a client expansion strategy within the Restaurants & Beauty sector that led to a 40% growth in client portfolio and a 20% boost to the bottom line
- Implemented a custom analytics dashboard specifically for global accounts which improved client reporting efficiency by 40%
KNOWLEDGE PURVIEW
- Customer acquisition
- Customer Behaviour Analysis
- Retail Sales
- Customer Service
- Inventory Management
- Strategy and execution
- BRD
PERSONAL INFORMATION
- Date of Birth: 01/09/1997
- Nationality: India
- Marital Status: Unmarried
Timeline
Merchant Onboarding Executive
Hitstone Fintech Technology
11.2024 - Current
Key Account Manager
Paytm
03.2023 - 08.2024
Marketing and Sales Intern
Shoppers Stop
05.2022 - 07.2022
PGDM in Marketing & Finance -
Jaipuria Institute of Management, Indore
Bachelor of Commerce in Financial Markets -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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