MS Word
Over three years of experience in creating excellent documentation, such as Online Help guides, Release Documentation, Change Logs, API documentation and User Manuals. Demonstrated an ability to take complex technical material that is understandable by a wide range of audiences through simplification and creation of interesting content. Lead the documentation efforts for a significant software release that reduced the number of IT (Internal Tickets) by 30% is one of the key accomplishments. Excellent knowledge in HTML, CSS and XML alongside industry standard technologies such as Adobe FrameMaker, MadCap Flare, and Confluence.
An excellent team player who thrives on collaborating with cross-functional teams, such as Engineering, Product Management and QA teams to ensure timely delivery of accurate documentations.