Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Hi, I’m

Sanat Kumar Singhdeo

Technical Writer
Bengaluru,Karnataka
Sanat Kumar Singhdeo

Summary

Over three years of experience in creating excellent documentation, such as Online Help guides, Release Documentation, Change Logs, API documentation and User Manuals. Demonstrated an ability to take complex technical material that is understandable by a wide range of audiences through simplification and creation of interesting content. Lead the documentation efforts for a significant software release that reduced the number of IT (Internal Tickets) by 30% is one of the key accomplishments. Excellent knowledge in HTML, CSS and XML alongside industry standard technologies such as Adobe FrameMaker, MadCap Flare, and Confluence.

An excellent team player who thrives on collaborating with cross-functional teams, such as Engineering, Product Management and QA teams to ensure timely delivery of accurate documentations.

Overview

4
years of professional experience
1
Certification
3
Languages

Work History

DocEmpo Consulting and Technologies
Bengaluru, KA

Freelance Technical Writer
02.2024 - Current

Job overview

User Guides Development: Authored and maintained detailed user guides for software applications, ensuring content accuracy and clarity. Conducted end-user interviews and usability testing to gather feedback and improve documentation quality.
Created visual aids, such as diagrams and screenshots, to enhance the user experience and facilitate understanding.
Instructional Manuals: Developed instructional manuals for both technical and non-technical users, covering installation, configuration, and troubleshooting processes.
Collaborated with subject matter experts to ensure technical accuracy and completeness of the manuals. Regularly updated manuals to reflect software updates and changes.
Change Log and Release Documentation: Compiled and documented change logs for software releases, detailing new features, enhancements, and bug fixes.
Worked closely with the development team to understand the scope of changes and accurately reflect them in the documentation.
Created release notes that highlighted key updates and provided clear instructions for users on how to implement changes.
Cross-Functional Team Collaboration: Actively participated in Agile development cycles, attending daily stand-ups, sprint planning, and review meetings. Partnered with developers, product managers, QA engineers, and support teams to gather information and ensure documentation met all stakeholder requirements.
Facilitated documentation reviews and incorporated feedback from various teams to improve content quality.

JCL SYSTEMS PRIVATE LIMITED

Technical Writer
12.2020 - 02.2024

Job overview

  • Technical Documentation: Proficient in creating user-centric documentation, including user manuals, technical guides, and online content.
  • Collaboration and Communication: Demonstrated ability to collaborate closely with software development teams, ensuring accurate and comprehensive documentation. Effective communication skills in translating technical information for diverse audiences.
  • Achievement in Previous Role: At [Previous Company], contributed to a 20% increase in user satisfaction by producing comprehensive user manuals for [specific software/product]. Successfully reduced support inquiries through clear and accessible documentation.
  • Documentation Maintenance: Adept at conducting regular reviews and updates of existing documentation to align with evolving product features, ensuring relevance and accuracy.
  • Content Management Systems (CMS): Proficient in utilizing content management systems to organize and maintain documentation effectively.
  • Adaptability to New Technologies: Quick learner with the ability to adapt to new technologies and concepts, ensuring up-to-date and relevant documentation.
  • User Experience (UX) Writing: Skilled in UX writing principles to create documentation that not only conveys technical information but also enhances the overall user experience.
  • Training and Onboarding: Experience in developing training materials and onboarding documentation for internal teams, ensuring a smooth knowledge transfer process.
  • Cross-Functional Collaboration: Proven ability to collaborate with cross-functional teams, including developers, product managers, and quality assurance professionals, to gather information and insights for documentation creation.
  • Visual Communication: Familiarity with incorporating visual elements, such as screenshots and diagrams, to improve the clarity and visual appeal of technical documentation.
  • Compliance and Standards: Knowledgeable about industry standards and compliance requirements, ensuring that documentation adheres to relevant guidelines and regulations.
  • Version Control: Experience using version control systems to manage and track changes in documentation, ensuring a systematic approach to updates and revisions.
  • Feedback Integration: Implementing feedback loops to gather user input and incorporating it into documentation updates, enhancing the usability of materials.
  • Remote Collaboration: Proficient in collaborating remotely, using communication and project management tools to coordinate with distributed teams.
  • Technical Research Skills: Effective research skills to stay informed about the latest industry trends, technologies, and best practices, ensuring documentation remains current and relevant.
  • Problem-Solving Orientation: A problem-solving mindset, addressing user pain points through documentation solutions and troubleshooting guides.
  • Documentation Planning: Skillful in planning and organizing documentation projects, managing timelines, and meeting project deadlines.
  • Continuous Improvement: A commitment to continuous improvement, actively seeking opportunities to enhance documentation processes and deliverables.

Education

DDCE, Utkal University
Odisha

Master of Science from M.COM
04.2001

University Overview

  • Masters in Marketing Managements

S.C.S (Autonomous)College, Utkal University
Odisha

Bachelor of Science from B.COM
04.2001

University Overview

  • Honors in Management

C.H.S.E Board
Odisha

Associate of Science
04.2001

University Overview

  • 10+2

Skills

Jira and Confluence

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Software

MS Word

Adobe Framemaker

Adobe Phostoshop

SnagIT

Adobe Experience Manager

Jira

Confluence

Wrike

Certification

Advanced Technical Writing, from DocEmpo Consulting And Technologies Pvt Ltd

Interests

Music

Drawing

Cricket

Timeline

Freelance Technical Writer
DocEmpo Consulting and Technologies
02.2024 - Current

Advanced Technical Writing, from DocEmpo Consulting And Technologies Pvt Ltd

12-2023
Technical Writer
JCL SYSTEMS PRIVATE LIMITED
12.2020 - 02.2024
DDCE, Utkal University
Master of Science from M.COM
04.2001
S.C.S (Autonomous)College, Utkal University
Bachelor of Science from B.COM
04.2001
C.H.S.E Board
Associate of Science
04.2001
Sanat Kumar SinghdeoTechnical Writer