Sanchari Chatterjee
Asansol
Summary
Results-oriented AR Associate with extensive experience in Healthcare Accounts Receivable, specializing in claims follow-up, denial management, and appeals. Expert in analyzing claims, investigating denials, and coordinating with insurers to expedite payment resolution. Proficient in utilizing payer portals for claim verification and research, with strong knowledge of revenue cycle management processes.
Overview
6
6
years of professional experience
Work History
Senior AR associate
Omega Healthcare
Bangalore
12.2025 - 10.2026
- Analyzed healthcare accounts receivable (AR) to identify pending, unpaid, and outstanding insurance claims and prioritize accounts for timely resolution.
- Followed up with insurance companies on claim status, payment delays, and denials to expedite reimbursement process.
- Prepared and submitted appeals to insurance companies for denied and underpaid claims, ensuring accurate documentation and supporting information was included.
- Investigated claim issues and worked with insurance payers to resolve discrepancies and obtain appropriate claim payments.
- Investigated denial root causes, including eligibility issues, authorization requirements, coding-related denials, timely filing, medical necessity, bundling, and payer-specific issues.
- Identified claim discrepancies and coordinated with teams to rectify errors, ensuring successful claim resubmission.
- Monitored aging accounts and pursued outstanding claims to reduce AR days and enhance payment turnaround.
- Utilized multiple payer and healthcare portals, including Availity, UnitedHealthcare (UHC), One Healthcare ID/Portal, and other insurance portals, to verify claim status, review claim information, track payments, and research denials.
Senior ITES Executive
IMerit Technologies Services Pvt. Ltd
Kolkata
11.2023 - 11.2025
- Followed up with insurance companies on outstanding and aging claims to identify claim status, resolve payment issues, and ensure timely reimbursement.
- Reviewed unpaid and denied claims, analyzed denial reasons, and executed resolution actions aligned with payer guidelines and claim status.
- Communicated with insurance representatives to obtain claim updates, clarify denial reasons, verify payment details, and determine appropriate next steps for claim resolution.
- Worked on various denial categories, including eligibility, authorization, timely filing, coding, medical necessity, bundling, duplicate claims, and other payer-specific denials.
- Performed insurance benefits verification by reviewing patient eligibility, coverage details, benefit limitations, effective dates, deductibles, copayments, coinsurance, and other payer-specific requirements.
- Assisted with prior authorization processes by verifying authorization requirements, checking authorization status, and coordinating required information to support timely claim processing.
- Prepared and submitted appeals for denied and outstanding claims by providing appropriate supporting documentation and required information to insurance payers.
- Managed multiple AR accounts by aging, outstanding balance, denial status, and payer requirements while achieving productivity and quality targets.
Technical Advisor, Support Specialist
Concentrix Technologies Pvt. Ltd
01.2023 - 09.2023
- Delivered support to global customer base—both technical and non-technical—by responding to inquiries through email, chat, and internal support tools, ensuring timely and accurate resolution of issues.
- Developed in-depth knowledge of company products and services to provide clear, helpful guidance to customers and internal teams.
- Maintained high service standards in customer interactions, fostering improved customer satisfaction and trust.
- Collaborated with Product and Engineering teams, sharing recurring customer feedback and technical concerns to enhance user experience.
- Verified client accounts and performed accurate data collection, ensuring compliance with internal standards and external regulations.
- Conducted visual audits and profile reviews to confirm customer identity and ensure adherence to compliance protocols.
Executive Support Specialist
Think and Learn Pvt. Ltd (Byjus)
Bangalore
11.2021 - 12.2022
- Managed customer interactions across email, live chat, and phone, delivering prompt and professional responses to inquiries and service-related issues.
- Utilized CRM tools to document and track customer interactions, including inquiries, complaints, feedback, and resolutions, which supported seamless handovers and case visibility.
- Developed strong product knowledge to assist customers accurately and support team members with relevant insights, contributing to a consistent and informed support experience.
- Demonstrated a strong commitment to going the extra mile in customer interactions, contributing to positive brand perception and long-term client retention.
- Analyzed customer feedback to identify recurring pain points and collaborated with internal teams to communicate insights for product and service enhancements.
- Organized sales and support data reports to inform strategic business decisions and highlight service trends.
Accountant Specialist
Beekay Auto Pvt. Ltd (Maruti Suzuki)
01.2021 - 11.2021
- Maintained accurate financial data records, including accounts receivable, accounts payable, and general ledger entries, contributing to transparent and organized customer account management.
- Performed reconciliation of customer statements and conducted auditing tasks to ensure data accuracy and compliance with internal policies.
- Investigated root causes of billing issues and proposed solutions aligned with company policy and customer expectations, demonstrating problem-solving abilities.
- Provided timely support to customers on billing queries, account discrepancies, and payment concerns, enhancing customer satisfaction and resolving issues effectively.
- Documented customer interactions and managed support tickets using internal systems and tools, ensuring accurate records of complaints, resolutions, and account status.
Education
M.com -
Post Graduation
West Bengal01-2022
B.com -
Graduation
West Bengal01-2020
Skills
- Healthcare Accounts Receivable (AR)
- Revenue cycle management
- Claims processing
- Claims follow-up
- Denial Management
- Appeals management
- Insurance Benefits Verification
- Prior Authorization
- Eligibility Verification
- Claim investigation
- Aging AR management
- Payer portal management
- Insurance Representative Communication
- Payment posting analysis
Languages
- English
- Bengali
- Hindi
Timeline
Senior AR associate
Omega Healthcare
12.2025 - 10.2026
Senior ITES Executive
IMerit Technologies Services Pvt. Ltd
11.2023 - 11.2025
Technical Advisor, Support Specialist
Concentrix Technologies Pvt. Ltd
01.2023 - 09.2023
Executive Support Specialist
Think and Learn Pvt. Ltd (Byjus)
11.2021 - 12.2022
Accountant Specialist
Beekay Auto Pvt. Ltd (Maruti Suzuki)
01.2021 - 11.2021
M.com -
Post Graduation
B.com -
Graduation