SANCHIT BHISE
Thane
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subject Matter Expert - Credit Cards
KOTAK MAHINDRA BANK LIMITED
Thane
06.2021 - Current
- Handled inbound and outbound calls to optimize customer experience.
- Spearheaded implementation of new finance software systems, boosting operational efficiency.
- Managed team 15 to 18 members, providing daily, monthly, and yearly performance feedback.
- Maintained prompt resolution times for complaints and service requests.
- Collaborated with departments to resolve customer issues effectively.
- Oversaw second-level escalations and interdepartmental coordination to enhance customer satisfaction.
- Developed client relationships in banking and finance sectors while maintaining service standards.
- Cross-sold fixed and recurring deposits to ETB customers, driving revenue growth.
Collection Executive
MANUWARE CONSULTANCY LLP
Thane
10.2019 - 06.2020
- Communicated with clients via phone and email to ensure payment compliance.
- Reviewed account statements to identify delinquent payments and initiate follow-up.
- Developed collection strategies to improve recovery rates on outstanding invoices.
- Collaborated with team members to streamline collection processes and enhance efficiency.
- Maintained accurate records of interactions and payment arrangements in system.
- Maintained customer records and updated account information in the collections database.
- Provided feedback about customer service issues that may be impacting payment behaviors.
Education
Bachelors In Management Studies - MARKETING
Satish Pradhan Dnyanasadhana College
Thane, Maharashtra01.2019
HSC - Banking & Finance
Shubham Raje JR. College
Thane, Maharashtra01.2016
SSC -
Shiv Niketan Vidyalaya
Thane, Maharashtra01.2014
Skills
- Communication skills
- Problem solving
- Leadership abilities
- Time management
- Customer service
- Interpersonal skills
- Analytical skills
- Client relationship management
- Performance feedback strategies
- Salesforce proficiency
- Finacle expertise
- Microsoft Office Suite
- Adaptability
- Creativity
- Access Plus knowledge
- Training and mentoring
- Vision Plus experience
- Expertise in analytics
- Power BI proficiency
- Strong analytical skills
- Goal setting
- Process improvement
Certification
BCSBI BE AN ETHICAL BANKER
Hobbies and Interests
- Travel
- Bike Riding
Languages
- English, Fluent
- Hindi, Fluent
- Marathi, Fluent
Personal Information
- Father's Name: Ramesh Bhise
- Date of Birth: 09/24/98
- Nationality: Indian
- Marital Status: Unmarried
Languages
Marathi
First Language
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Timeline
Subject Matter Expert - Credit Cards
KOTAK MAHINDRA BANK LIMITED
06.2021 - Current
Collection Executive
MANUWARE CONSULTANCY LLP
10.2019 - 06.2020
Bachelors In Management Studies - MARKETING
Satish Pradhan Dnyanasadhana College
HSC - Banking & Finance
Shubham Raje JR. College
SSC -
Shiv Niketan Vidyalaya
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