Phanindra M
Bengaluru
Summary
Finance Subject Matter Expert with over 9 years of experience in diverse organizational settings across India. Demonstrated ability to drive strategic growth and deliver impactful results in fast-paced environments. Committed to fostering productive relationships that enhance both organizational objectives and personal development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Subject Matter Expert (Credit & Cash Apps)
Bayer Inc
Bengaluru
04.2020 - Current
- Managed and mentored 14-member team to enhance productivity and accuracy.
- Maintained, reviewed, and optimized team productivity trackers to generate efficiencies.
- Liaised with Credit Teams to address customer-related queries and concerns.
- Prepared executive summary reports and presentations for top-level management.
- Led organizational initiatives to drive strategic goals.
- Coached team members and developed high-potential individuals to foster strong relationships.
- Published daily status reports for stakeholders on project developments.
- Handled reimbursements for US customers while resolving process gaps with leadership.
- Handling the Customer/Bank GL report reconciliation.
- Reporting: Daily and monthly status Power BI reports, GL status reports, error log Power BI report, and daily controls/quality check reports.
- Supporting with all transitions, documentation, SD, demands related to all kinds of harmonization (or) adopting and implementing new process changes as part of harmonization through AR workshops, new projects, transitions, etc.
Senior Process Associate
DXC Tecnology
Bengaluru
01.2018 - 01.2020
- Trained new joiners on Cash Applications processes across multiple regions.
- Conducted quality checks on cash postings and accounts receivable activities.
- Monitored team performance and executed process improvement initiatives.
- Managed projects including E-collect, macro creation, and ACCRA implementation.
- Identified automation opportunities to enhance efficiency in workflows.
- Prepared, updated, and reviewed process documentation consistently.
- Established strong rapport with country counterparts through weekly calls.
Process Associate
LKQ Corporation
Bengaluru
06.2016 - 10.2017
- I worked in Accounts Receivables for 16 months.
- Posting of incoming payments to customer accounts via lockbox, and handling credit card payments and bad debt collections.
- Receipts, write-offs, and refunds (disbursement, RMA, CMA) allowed discounts and coupons to the invoices.
- Manual payments and credit note clearings.
- Researching missing electronic bank statements and uploading them.
- Ensures error-free, on-time deliverance of all regular, periodic, and ad-hoc requests.
- Manages all customer interactions through emails.
- Work closely with the client to ensure a quick response time to all queries.
- Prompt action on the generic mailbox request.
- Documentation of process details and exceptions.
- Training for the new joiners.
- Reporting (Aging report, and account report).
Education
MBA - FINANCE
R N SHETTY INSTITUTE OF TECHNOLOGY
BANGALORE01.2015
Skills
- Power BI and Power Apps
- SAP S4 HANA and High Radius
- Business process automation
- Change management
- Stakeholder management
- Problem solving and quality assurance
- Customer centricity
- Accounting expertise
- Interpersonal skills
- Leadership qualities
- Resilience and focus
- Results-oriented delivery
Accomplishments
- Spotlight and special awards for demonstrating values such as 'Act as Owner' and 'Dare to Disrupt'
- Process Excellence and Customer Centricity Award
- Operational Excellence Award
- 3 times Top Performance Award
- Received appreciation from various regions for very strong communication and value-added services provided
Transitions
Remote transition - AR (2020 - 2025)
- US Channel Transition
- Australia and New Zealand
- Legal Entity Process and System Integration
- Bayer Crop Science North America
- Global Business Partner Operations
- CORE transition
Certification
- Excel Macros in Depth
- Microsoft Power Automate and Power Bi essential training
- Tech on the go: no-code for coders
- Balanced Scorecard and Key Performance Indicator
- Customer Service Mastery
Languages
Telugu
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
Senior Subject Matter Expert (Credit & Cash Apps)
Bayer Inc
04.2020 - Current
Senior Process Associate
DXC Tecnology
01.2018 - 01.2020
Process Associate
LKQ Corporation
06.2016 - 10.2017
MBA - FINANCE
R N SHETTY INSTITUTE OF TECHNOLOGY