Sanchit Gupta
Lakhimpur
Summary
Dynamic Operations Analyst with a proven track record at Concentrix, excelling in advanced Excel and ServiceNow. Adept at identifying customer needs and delivering impactful solutions, I thrive in collaborative environments. My expertise in reporting analysis and employee training has consistently driven operational success and enhanced team performance.
Overview
7
7
years of professional experience
Work History
Operations Analyst
Concentrix
Gurugram
01.2025 - Current
- Provided technical assistance in troubleshooting issues related to operational systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Systems Engineer
Tata Consultancy Services
03.2021 - 01.2022
- Worked as an IT Analyst in LifeSciences Domain in BRAVE Application which is used to save Medical trials. I was responsible to provide roles for different trials to get admin access.
- Validating and processing PRs submitted by our requester through ServiceNow.
- Raising tickets and taking follow-ups through Service now interface.
- Validation of documents attached in PRs and taking actions accordingly.
- Responsible for training and monitoring of new joiners.
- Worked as an IT Admin Support in LifeSciences Domain for DORIS and JReview Applications used for patient data handling. I was responsible for creating Monthly Report and PPT which is discussed with client monthly, New Accounts, Modifying Accounts, Servicenow for customer support.
Associate Systems Engineer
Tata Consultancy Services
01.2019 - 02.2020
- Worked as an IT Analyst in Retailnet Domain. I was responsible for analytics in various applications and tools i.e. Splunk, Dynatrace, AppDynamics, Servicenow.
Project Trainee
Tata Consultancy Services
11.2018 - 12.2018
- 8 weeks training focused on .Net Technology, Communication Skills, Quality Assurance, Personality development.
Education
B.Tech - Electronics and Communication
GLA University
Mathura06.2018
Intermediate -
St. Don Bosco School
04.2014
Skills
- Advanced Excel
- ServiceNow Expertise
- SQL proficiency
- BRAVE Administration
- Zendesk expertise
- Reporting analysis
- Application support
- Employee training
Accomplishments
- Participated in a Robotics Workshop at GLA University in 2014.
- Achieved awards in cricket at district level.
- Rewarded with certificate of National University of Singapore for participation in the Robotics Workshop.
Projects
Boehringer Ingelheim (Client Project), 03/01/21- 01/31/22 : BRAVE Application Admin.
Boehringer Ingelheim (Client Project), 03/01/20- 01/31/21 : DORIS and JReview applications Admin.
SQL applicable in relative areas for Database modification. Autonation.com (Client Project), 01/01/19-03/20/2020 : Technologies worked on Splunk, Dynatrace, Appdynamics.
Hobbies and Interests
- Customer Relationship Management
- Cricket and Table Tennis
- Fast Learner
- Time Management
- Business and Economics Novels
Timeline
Operations Analyst
Concentrix
01.2025 - Current
Systems Engineer
Tata Consultancy Services
03.2021 - 01.2022
Associate Systems Engineer
Tata Consultancy Services
01.2019 - 02.2020
Project Trainee
Tata Consultancy Services
11.2018 - 12.2018
B.Tech - Electronics and Communication
GLA University
Intermediate -
St. Don Bosco School
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