Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Sanchita Gupta

Sanchita Gupta

Noida

Summary

Dynamic Senior Business Consultant with a proven track record at Deloitte, specializing in transformative CRM implementations and process improvements. Expert in Agile workflow processes and stakeholder management, I've successfully led cross-functional teams to exceed project goals. Skilled in technical & transformational strategic planning and UX design, my approach boosts efficiency and enhances user experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Business Consultant

Deloitte
Gurugram
01.2024 - Current
  • Worked for Life Sciences and Health Care US giants to build a technical and transformational strategic plan for their customers and employees on Cloud CRMs (Health Cloud, PatientConnect, LifeSciences Cloud).
  • Overarch future-state design/architecture upon current state barriers/architecture to create an end-to-end experience across various TA and platforms, to enable a more agile, scalable, and automated organization, to simplify operations, and to reduce time to delivery.
  • Articulated resourcing and estimations model for proposed projects in future state roadmaps.
  • Managed sprint and capacity planning, U.S. prioritization, SDLC sprint, and release deliverables for multiple in-tandem implementation projects.
  • Worked on post-MVP story grooming and prioritization with leads, the client team, and also managed the Hypercare phase.
  • Coordinated with development teams to assess the impact of identified defects.
  • Advised clients on the implementation of new systems, processes and best practices.
  • Coordinated cross-functional teams to develop innovative solutions that addressed complex problems.

Senior Business Consultant

Deloitte
Gurugram
09.2023 - 03.2024
  • Working with Pfizer Inc. a biopharmaceutical to optimize patient touchpoints and simplify the path for patients to reach the appropriate call center and address their needs by building solution on an instance of Salesforce Health Cloud and uses ConvergeHEALTH’s Patient Connect solution.
  • Managed SDLC document delivery for two parallel delivery modules and worked on capacity planning, sprint planning along with user story creation, prioritization, setting up grooming calls for internal team.
  • Actively involved in formulating change management process, QA Smoke test suite, functional suite to be run post after PROD deployment for verification of changes.
  • Managed & created capacity planner for each sprint and capacity for projected ad-hoc Prod fixes management.
  • Managed & tracked spillovers for QA and Dev vs. available capacity & planned sprint US to prioritize business critical.
  • Manage project requests on track overview & business process flow.
  • Manage & Schedule grooming sessions for each sprint.
  • Worked with Dev/QA teams to help resolve any queries blocking their sprint activities.
  • Creating and managing SDLC documentation as per client format.

Senior Business Consultant

Deloitte
Gurugram
05.2022 - 02.2023
  • Transforming CRM Implementation for Bank of Montreal through increasing efficiency of employees to understand, sell and serve customers.
  • Existing Implementation on highly custom Salesforce Sales Cloud, optimization to OOTB focused Salesforce Financial Services Cloud solution.
  • Managing US backlog and grooming US across multiple implementation of Wealth and Retail banking.
  • Organizing and managing grooming calls with team for clarity on requirements and capacity vs. estimation for sprint.
  • Creating and managing sprint capacity and estimation matrix to project and plot sprints in each release for 50 member team.
  • Coordinating, organizing and managing SIT, UAT and leadership reporting of the phases.
  • Creating summarized scenarios and data for client demo, presenting internal demos to the team and providing suggestions to team for modifications seamless UX.
  • Maintaining open and ongoing communication with clients in all phases and sprints to align with expectations.
  • Participating in daily Scrum meetings to update on project progress and trying to remove impediments for team.
  • Documenting new features and strategies as well as user stories and criteria for acceptance.

Senior Business Consultant

Deloitte
Gurugram
07.2021 - 05.2022
  • Transforming data management and business model for Travel LoB for American Automobile Association by expanding their current and financial - arrangement services in Salesforce Sales Cloud to other geographies.
  • Functional Owner of LoB (Travel), streamlining complex business process flows using Microsoft Visio.
  • Implementing solution on FSC to provides Customer 360* view instead of segregated Account and Contact management.
  • Moderating and managing client training, sprint backlog and sprint demo sessions for the LOB.
  • Grooming sprints stories for development, integration and testing teams.
  • Moderating and managing functional validation and incident fixing in ServiceNow with a team of 10 developers and QA during Go Live and Hypercare of Travel.

Business Analyst Manager

Genpact
Noida
03.2020 - 07.2021
  • Verifying that financial processes and business planning initiatives are aligned with performance improvements.
  • Deriving conceptualized designs from business objectives and delivering software and applications according to specifications for usability, performance and functionality.
  • Managing Sales Tower backlogs based on discussion with various Businesses and projected anticipated FY budget.
  • Transitioning to junior and senior BA on project scope and the methodology which would be followed for a project.
  • Managing product backlog, requirements analysis and requirement document for three projects end to end in parallel.
  • Managing resources for multi-concurrent projects and managing team size of 20-40 people.
  • Collaborating design effort for mock-ups and prototypes to with UX and other BA(s) and approving the same, thereby enhancing user experiences
    and improve site interactions.
  • Arriving at a high-level Navigation Flow for the Application and creation of Mind Maps to provide a holistic functional enhancement flow of FY projected.
  • Evaluating Sales and Marketing trends and understanding competitive environments and assess current strategies.
  • Increasing client awareness by developing technical/non-technical marketing collateral and presentations, public relations
    campaigns, articles and newsletters.

Business & Integration Senior Analyst

Accenture
Gurugram
06.2011 - 03.2020
  • Gathering Salesforce Sales Cloud solutions (Functional & Non-Functional) requirements, providing sprint scope visibility.
  • Taking concepts from client working sessions and building design wireframes/mock-ups and prototypes deriving UX and functional flow and improving site interactions.
  • Scheduling UX working sessions with client to finalize wire frames and get sign-off / approval.
  • Identifying dependencies, risks and issues during sprint planning meeting with leads and creating change management strategy for user training insights and Go -live.
  • Gathering NFR, and working with QA team scripting and planning of performance test phase.
  • Performance testing application for critical business flows using LoadRunner and executing scripts in Performance Center and managing application bottlenecks.
  • Designing scenarios for Performance Testing, Generating scripts and handling Correlation as well as parameterization using Load Runner VuGen, executed scenarios using Load Runner Controller and analyzed the results using Load Runner Analyzer.

Education

Bachelor of Science - Biotechnology

Amity Institute of Biotechnology
Noida
06.2011

Skills

  • Technical & Transformational Strategy
  • Project Management
  • Process Improvement
  • Project Planning and Execution
  • Stakeholder Management
  • Negotiation Competency
  • Business Process Design/ Re-Design
  • Business Process Improvement
  • UX Designing
  • Conducting Workshop for Requirement Elicitation & Gathering
  • Budgeting and Resource Alignment
  • Change Management Strategy
  • Agile Process Workflow
  • Agile Workflow Process

Accomplishments

  • Presented with Applause award for putting together US backlog for Salesforce Health Cloud 2022.
  • Presented with 2 Applause award for great performance and team management 2022-2023, 2023-2024

Certification

  • Salesforce Certified Administrator since Oct'18
  • BCS-ISEB Foundation Business Analyst since Aug'17
  • Certified Salesforce Business Analyst since Jun'23
  • Certified Scrum Master since Aug'23
  • Certified Salesforce AI Associate since Feb'24
  • Certified Sales Cloud Consultant Jan'24

Timeline

Senior Business Consultant

Deloitte
01.2024 - Current

Senior Business Consultant

Deloitte
09.2023 - 03.2024

Senior Business Consultant

Deloitte
05.2022 - 02.2023

Senior Business Consultant

Deloitte
07.2021 - 05.2022

Business Analyst Manager

Genpact
03.2020 - 07.2021

Business & Integration Senior Analyst

Accenture
06.2011 - 03.2020

Bachelor of Science - Biotechnology

Amity Institute of Biotechnology

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Sanchita Gupta