Sanchita Sorcar

As an executive business admin I currently manage the calendars of Finance India Leader & Technology India Leader who has over 1400+ team members in India & US.

• Help scheduling meetings, appointments and coordinating travel arrangements to optimize time.
• Handle confidential and sensitive information with discretion and tact. Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Drive All Hands & Townhalls for Global as well as India leaders.
• Drive people, culture & admin relations.
• Streamline executive communication by managing emails and scheduling appointments.
• Organize and coordinate conferences and monthly / weekly meetings.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Coordinate events for staff members, promoting team-building activities and boosting morale within the workplace.
• Process travel expenses and reimbursements for executive team and senior management group.
• Provide professional administrative support during board meetings, including agenda preparation.
• Deliver exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Support executives in decision-making processes by conducting research and presenting findings in clear formats.
• Contribute to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Facilitate training and onboarding for new leaders on Principle Based Management.
• Facilitate soft skill & etiquette training for support staff.
• Support business and hospitality needs of corporate partners and staff during meetings and company events.
• Facilitate & Drive the New Joiner Orientation Program for all level of joiners joining in every week.

As a part of the Centre of Excellence team have supported the organization with trainings, leadership support, logistic need, soft skill trainings and admin support.

• Led the Hiring program and been a part of intern hiring program.
• Participated in meetings and associated events to help define and achieve organizational objectives.
• Conducted team / organization events in small as well as large scale.
• Driven employee engagement cultural and non cultural activities and events.
• Led CSR team of 50+ employees.
• Led employee engagement team of 120+ employees.
• Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization by generating and leading the idea of creating hiring application & new joiner application.

As a part of the facility team from JLL and worked for Koch Business Solutions (Client), have provided full support in developing and re-shaping the facility management experience of the company right during the covid-19 outbreak.

• Initiated cost saving alternatives by creating and giving ideas for in-house options during the pandemic.
• Established long-term client relationships through consistent delivery of high-quality products and services
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems - visitor management system, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Responsible for day-to-day delivery of administrative tasks, such as, Meeting room bookings, organize vendor partner & other internal & external meetings, internal and external visitor coordination and other established administrative tasks & front office operations.
  • Managed the visitors, new joiners, vendors and interview candidates.
  • ID card issuance for new joiner, lost ID reporting & creation.
  • Answered general phone inquiries professionally, responding to questions and transferring calls if needed.
  • Respond to inquiries from internal and external customers regarding such information as: Locations of amenities in the building- cafeteria, transport office, cafeteria, gym etc.
  • Coordinated with HR for preparing the welcome kits for the new joiners
  • Handled the joiner kits for the new joiners
  • Arranged accommodation for the employees
  • Visa Assistance- Providing documentation and letters required for visa application for overseas as well as domestic employee, who travel for official purpose.
  • Travel Assistance- Aiding in booking travel tickets and accommodation via CWT app.
  • Employee Exit Formalities- Providing NOC to the exit team on behalf of the admin team.
  • Created Monthly Management Report, Half Yearly Business Report & Annual Business Report.
  • Conducted New Employee Orientation session on Facilities for all the new joiners
  • Provided business support such as lunch arrangement.
  • Driven Rewards & Recognitions for all the support staff

• Implemented quality assurance measures by routinely inspecting rooms and public areas for cleanliness and maintenance standards.
• Streamlined check-in and check-out processes for improved efficiency and guest experience.
• Contributed to revenue growth by upselling room upgrades and additional services when appropriate.
• Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall stay.
• Facilitated smooth communication between guests and hotel staff by serving as a point-of-contact for inquiries or concerns.
• Maintained an up-to-date knowledge of local attractions and recommendations for dining or entertainment options suited to each individual guest''s interests.
• First & single point of contact for VIP's - Worked closely with guests, VIP, or celebrity, with high degree of respect for privacy.
• Collating data on customer satisfaction using online surveys, which assisted in with improvements for future.
• Organizing weekly and monthly training programs, progress and holding meetings and coaching for employee improvements.
• Handling digital customer complaints and requests via social media, emails and SMS communications.
• Creating online training modules and quizzes for employees.
• Collaborated with various departments to ensure seamless coordination of guest needs and requests.
• Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
• Trained new Guest Relations Associates and interns, promoting a consistent standard of excellence within the team.
• Facilitated and coordinated transportation services for guests.
• Handled customer complaints to satisfy and retain guests.

Industrial Trainee for 3 months, worked closely with industrial professionals to expand upon acquired training with practical knowledge.