Profit-driven & dedicated Operations Manager, An Analytical Thinker, History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale.
Enthusiastic about Innovation and Positive Change.
Hi, I’m
Sandeep
Operations Manager
New Delhi
Summary
Overview
11
years of professional experience
5
years of post-secondary education
Work History
Edunetwork Private Limited (rentomojo.com)Noida
Operations Manager
08.2021 - 08.2023
Job overview
- Vendor Management, New procurement, Warehouse Operations, Stock transfer, Inventory management, Logistics Operations, Vendor and transport billing.
- 40 Plus vehicle tracking with more than 400 above tasks for Gurgaon, Delhi,Noida & Chandigarh except Stock transfer, new procurement vehicles.
- Quality assurance of 100% with correct products d delivery in real time.
- Handling a team of 100 above helpers (a bunch of delivery helpers, warehouse helpers, carpenters, technicians, Executive, Sr. Executive)
- Route optimization of NCR & Chandigarh.
- Compiled bid packages and issued a Request for Quotation (RFQ); received bids and prepared commercial bid summary to arrive at a purchasing strategy for capacity up and transportation.
- Collaborated with local repairs/service providers for repairs and maintenance of inventory.
- Managed P&L for Delhi NCR locations which include budgeting and expenses.
- Conduct research to address shipping errors and packaging mistakes.
- Created detailed KRA for Logistics employees to clearly identify and measure KPIs.
- CEO, twitter, social media escalation POC for North region.
- POC for Logistics for North region and have very deep Geographical knowledge of NCR routes.
- Vehicle route planning/ carpenter route planning for better execution.
- All types of report, MIS and data for North operations, related to performance, profit, loss, expenses, cost and budget.
- POC for North for any type of changes in process related to logistics and warehouse.
- Pre Plan inventory for Pan India orders, keep tracking on website out of stock products and make them live.
- Pre plan for consumables, packaging material for smooth delivery operations.
- Plan vehicles, tracking shipments, collection for NPS, rating and customer feedback.
- Work on customer feedback for North Operations.
- Foster trust relationships with vendors to achieve better pricing, quality of services and on-time deliveries of consignments.
Edunetwork Private Limited (rentomojo.com)Noida
Senior Executive
09.2016 - 07.2021
Job overview
- Warehouse Management, Inventory Management, New procurement, Repair & Maintenance, return to vendor, Rejection to vendor, Packing Material, Quality check, 5S.
- Order execution through Admin panel, Tracking Delivery/RVP through Locus, and locus task assignment to delivery associate.
- Coordinate to customer for scheduling Delivery, RVP, Relocation, Repair & maintenance and update in Fresh desk. Same day/ Next day, Customer’s prefer date.
- Handling NCR escalations and priority service desk
- Maintain TMS records for loading & unloading vehicle, QC and packing of the products.
- Analyze team performance.
- Route planning for NCR last mile delivery and pickup.
- Coordinate with transporter for aligning vehicles.
- Monitoring tasks through locus and tracking vehicle
- Maintain warehouse performance, Vehicle job sheet and transport billing.
- Maintain reports (Logistic performance, team performance, stock Count report, Vehicle performance, up selling & Customer reviews report, NPS, ratings and customer social media report.
- Coordinate with KYC, recovery, priority service desk, escalation desk, category, finance, admin, customer support team, HR team for daily operations activities.
- Achieved Mojo of the Year in 2018 for North Operations Team
Jasper infotech Private limited (snapdeal.com)Gurgaon
Senior Executive
05.2015 - 06.2016
Job overview
- Maintain & analysis on Daily, Weekly, Monthly and annually report, MIS and data.
- Keep control over Manifest part from respective SD OC & FC Centers for In Lakh order volume load pickups.
- Ensure that all the pickup & connection done as per the company TAT without any failure.
- Co-ordination with last mile partners for on time pickup, connection & delivery to the customers.
- Highlighting the area of improvement to concern team & 3PLfor better results with relevant suggestions.
- Handling DS Sellers, SD OC Centers & SD FC Centers pickup & connection for Pan India.
- Coordinate with Logistics Partners for timely pickups from oneship centers.
- Coordination with oneship centers in charge to ready to dispatch lots as per courier wise.
- Handling more than 20 oneship centers and 40 above logistics partners in North India Oneship centers.
- Handling a Oneship 20 and above oneship in charge team
- Responsible for 98% same day collection including Line Haul, Gojavas main courier partner.
- Responsible for serviceable and non-serviceable area Pan India Level.
- Handling 1 Lakh to 10 Lakh orders in a one day.
- Achieved certificate on Diwali for best performer in peak day say.
- Achieved 95 percent same day pickup and collection in oneship centers.
- Prepared SOP for oneship pickup for smooth operations and handle 40 above courier partners.
- Core follow up with IT and data analyst team for accurate data for logistics in Pan India.
- Team Briefing and prepare data for timely collection, pickup from respective oneship centers, dropship sellers, FCs.
Homeshop18.comNoida
VMQC Executive
10.2013 - 10.2015
Job overview
- Handling Mobiles, Laptops, Apparels, Pen drive accessories Categories Operation at Seller end as HS18 Officer.
- Provide Training to Seller about Panel & HS18 Panel with Operation Norms.
- Maintain Inventory for upcoming orders.
- Arrange Physical verification of stock before Live TV show.
- Analyses and share vendor’s performance level against SLA.
- Maintained weekly & monthly MIS for orders received, processed, pending & RTO of vendors.
- To provide a robust and flexible distribution system that responds to the customer changing needs as well as provide a detailed systematic approach.
- Monitoring the delivery of parts from the vendors as per the order due date.
- Coordinating with Vendors to ensure timely availability of the materials.
- Coordinating with Accounts department for vendor’s payment.
- Monitoring freebie product is being dispatched with order or not .Co-ordination, data feeding, distribution, receipts, knowledge of timing, etc. (Logistics operation)
- Ensure for 100% dispatch with stock accuracy & excellent quality to customer.
- Co-ordinate with various concern departments to follow the streamline process.
- Ensuring all products are properly & strongly packed in cartons supplied by HomeShop18– monitoring vendor’s staff and team of packers.
Drive India Enterprise Solutions Private Limited (A Tata Enterprise)Delhi
Executive
03.2012 - 10.2013
Job overview
- Handling customer Accounts of DIESL as w/h executive.
- Timely execution of orders of the clients.
- Handling W/h Team of 3 Supervisor and 25 Blue collar Packers, Loaders.
- Billing and maintain provision data for monthly and annually for warehouse.
- Control over inventory movement from warehouses.
- Making cost efficient process for distribution.
- Follow-up with courier partners for timely delivery/pickups of consignments.
- Co-ordinate with different department for smooth operation, and Customer satisfaction.
- Responsible for all the activities of warehouse.
- Maintaining accuracy in Inbound & Outbound Goods.
- Keeping stock up to date in WMS.
- Verifying stocks against Invoice/PO/Delivery Challan and inform concern dept. about damages/shortage and follows for credit notes for the same.
- Periodically physical count of SKU at w/h level and prepare report for the same.
Education
PGDAV College, University of DelhiNew Delhi, India
Bachelor of Arts from Economics
07.2008 - 06.2011
University Overview
Sikkim Manipal UniversityNew Delhi
MBA from Retails & Operationa
06.2013 - 04.2015
University Overview
Skills
SAP expertise
Timeline
Operations Manager
Edunetwork Private Limited (rentomojo.com)
08.2021 - 08.2023
Senior Executive
Edunetwork Private Limited (rentomojo.com)
09.2016 - 07.2021
Senior Executive
Jasper infotech Private limited (snapdeal.com)
05.2015 - 06.2016
VMQC Executive
Homeshop18.com
10.2013 - 10.2015
Sikkim Manipal University
MBA from Retails & Operationa
06.2013 - 04.2015
Executive
Drive India Enterprise Solutions Private Limited (A Tata Enterprise)
03.2012 - 10.2013
PGDAV College, University of Delhi
Bachelor of Arts from Economics
07.2008 - 06.2011
Similar Profiles
Akhil SAkhil S
SENIOR EXECUTIVE (ACCOUNTS & FINANCE) at EDUNETWORK PRIVATE LIMITED (RENTOMOJO)SENIOR EXECUTIVE (ACCOUNTS & FINANCE) at EDUNETWORK PRIVATE LIMITED (RENTOMOJO)
Omkar Prabhakar NikamOmkar Prabhakar Nikam
Senior Quality Assurance Executive at EDUNETWORK PVT LTDSenior Quality Assurance Executive at EDUNETWORK PVT LTD
BRAJ TIWARYBRAJ TIWARY
Customer Experience Executive at Edunetwork Pvt. Ltd.Customer Experience Executive at Edunetwork Pvt. Ltd.