Zoho CRM and Projects
Sandeep Abraham
Project Manager
Bangalore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Customer Success Manager
Drishti Technologies Inc
Bengaluru, KA
08.2022 - 12.2022
- As a functional consultant of Drishti's AI based SaaS solution, understood the requirements of the customer and presented solutions from Drishti's portfolio that would help them reach their goals.
- Gathered customer data and communicated to the internal team goals and objectives of the project.
- Implemented project management best practices to ensure successful project execution and completion, and developed integrated plans, policies, and mitigation strategies.
- Provided project execution ensuring completion of project phases, monitored appropriate metrics to ensure performance to plan and maintained situational awareness.
- Monitored Customer progress and addressed customer inquiries.Collaborated with sales and product teams to address customer success objectives.
- Generated project scope, schedule, and budget baselines based on an understanding of the initial business requirements.
- Managed internal as well as external resources with a team size of less than 30 people, mentored and encouraged skill development of project team members, and took an agile approach for project management.
- Develop a detailed project plan to monitor and track progress, track project performance, analyze the successful completion of short and long-term goals, meet budgetary objectives and project constraints based on financial analysis
Director of Projects
Forms and Surfaces Waterproofers Pvt Ltd
Bengaluru, KA
09.2015 - 07.2021
- Analyzed business requirements and developed optimization strategies, identifying and managing changes in SOW, while ensuring solutions met business needs and requirements
- Led cross-functional teams to reduce response time and resolve issues, while managing other business verticals to ensure alignment with project goals.
- Developed and initiated projects and managed costs and monitored performance. Planned, designed and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed a single-piece workflow and collaborated with supply chain partners to optimise delivery and cost and introduced a culture of continuous improvement using kaizen and conducted FMEA studies. Took a Lean approach in project management.
Project Manager
Forms and Surfaces Waterproofers Pvt Ltd
New Delhi, DL
07.2010 - 08.2015
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross functional teams to resolves project issue and mitigate risks.
- Managed projects from procurement to commission and completed the project within the budget, resulting in a 15% reduction in project costs.
- Initiated and led the team for SAP Ariba Migration and initiated SAP Ariba.
- Balanced work levels based on cycle time analysis per station for optimal efficiency and productivity, resulting in a 20% increase in productivity.
- Lead cross-functional teams including customer, vendor & manufacturer teams in various projects for timely execution and completion.
- Analysed project performance data to identify areas of improvement.
Operations Associate
Forms and Surfaces
New Delhi, DL
07.2006 - 08.2008
- Developed supply chain partners to optimize delivery and cost-effectiveness, and developed and standardized best practices for efficient and cost-effective project
- Perform risk management on projects, understand RFQ, and provide technical proposals to meet customer expectations with regard to time, cost, and quality.
- Maintained and prioritised to do list and followed up tp complete tasks on time.
- Collaborated with peers and other business areas to leverage best practises.
Education
Diploma - Project Management
Shaw Academy
Online 08.2020 - 11.2020
Bachelor of Engineering - Electrical & Electronics
Visvesvaraya Technological University
Belgaum, KA 10.2002 - 04.2013
Skills
Team Building
undefinedSoftware
Microsoft Office Suite
Jira and Confluence
SAP Ariba Sourcing and Contracts
Certification
SAP S/4 HANA Associate Portfolio and Project Management Consultant
Timeline
SAP S/4 HANA Associate Portfolio and Project Management Consultant
02-2023
Customer Success Manager
Drishti Technologies Inc
08.2022 - 12.2022
Lean Practitioner
04-2021
Diploma - Project Management
Shaw Academy
08.2020 - 11.2020
Lean Six Sigma, Yellow Belt
08-2018
Applied Scrum for Project Management
11-2017
Executive Business Management Program
05-2017
Director of Projects
Forms and Surfaces Waterproofers Pvt Ltd
09.2015 - 07.2021
Project Manager
Forms and Surfaces Waterproofers Pvt Ltd
07.2010 - 08.2015
Operations Associate
Forms and Surfaces
07.2006 - 08.2008
Bachelor of Engineering - Electrical & Electronics
Visvesvaraya Technological University
10.2002 - 04.2013
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