SANDEEP ADHIR ROY
Operations Specialist
Kalyan East
Summary
Focused on enhancing professional skills and competencies in organizations that recognize dedication and provide opportunities for meaningful challenges
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Sr Executive
Wipro
, Maharashtra
08.2022 - Current
- Coordinated with the onshore team via emails and weekly calls to ensure targets are met within deadlines.
- Managed 834 cases as a special project for the New Mexico State Project.
- Assigned inventory to the New Mexico State team.
- Resolved queries for the New Mexico State team.
- Helped to burn down the BL-150 inventory.
- Conducted BOT runs for various types of cases including New Mexico State, split cases and no action cases.
- Assigned BL-150 inventory to the New Mexico State team.
Enrollment Reconciliation Analyst
Wipro (SPS)
08.2021 - 08.2022
- We process package as per Customer requirements.
- When customer needed any updation in policy they call customer care and package is created.
CSA (Customer Service Associate)
Conneqt Business Solutions Limited
06.2018 - 11.2019
- This is a Customer Care of Tata Motors Finance Limited.
- Solve various types of queries in call for there requirement.
- We take various types of requests like Insurance, CIBIL, Statement of Account.
- We take new booking for Tata Motors Finance in Call.
- As Sr Associate I Take Senior calls of angry customer.
- Handled team as acting TL in absence of Team Leader.
Education
B.COM - undefined
Mumbai University
01.2018
HSC - undefined
Maharashtra Board
01.2015
SSC - undefined
Maharashtra Board
01.2013
Skills
Organizational leadership
Cooperative effort
Structured planning
Prioritization skills
Service excellence
Certification
ADV - EXCEL
Interests
Music Listening, Internet Surfing, Watching Webseries
ACHIEVEMENTS & AWARDS
Conneqt Business Solution Limited LOE (Quarterly Award) - June 2019, Conneqt Business Solution Limited Employee of Month - December 2018
Timeline
Sr Executive
Wipro
08.2022 - Current
Enrollment Reconciliation Analyst
Wipro (SPS)
08.2021 - 08.2022
CSA (Customer Service Associate)
Conneqt Business Solutions Limited
06.2018 - 11.2019
B.COM - undefined
Mumbai University
HSC - undefined
Maharashtra Board
SSC - undefined
Maharashtra Board