Sandeep Bagi

Being a Swiggy Instamart City Manager, Responsible for overseeing the daily operations of a set of PODs, ensuring efficient order fulfillment, inventory management, and a positive customer experience.This role involves managing staff, optimizing processes, and troubleshooting issues to maintain smooth store functioning and meet operational targets.

Operational Management:

Oversee day-to-day operations, including order fulfillment, inventory management, and dispatch of orders.

Team Leadership:

Manage and motivate a team of employees, ensuring they are trained, efficient, and adhere to company procedures.

Customer Experience:

Ensure a positive customer experience by addressing customer issues and feedback, and optimizing picking and packing processes.

Process Improvement:

Identify areas for improvement in store operations, recommend and implement best practices for efficiency and customer satisfaction.

Reporting and Analysis:

Track key performance indicators (KPIs), generate reports, and analyze data to identify trends and areas for improvement.

Collaboration:

Liaise with other teams, such as supply chain, marketing, and customer support, to ensure smooth operations and address any issues.

Compliance:

Ensure compliance with company policies, safety standards, and hygiene regulations.

Store Operations- Responsible for overseeing the daily operations of the store, Ensuring that the day to day activities run smoothly and effectively. Motivating sales teams, creating business strategies, developing promotional material, and training new staff. addressing all customer grievances. adherence of all statutory compliance elements of the business.

Being in Visual Merchandising Execution role involves transforming visual merchandising strategies into tangible, engaging retail displays that drive sales and enhance the customer experience.

Key responsibilities include setting up and maintaining product displays, window presentations, and promotional materials, all while ensuring adherence to brand guidelines, optimizing space, and communicating with cross-functional teams like marketing and store operations.

My role bridges the gap between design concept and in-store reality, requiring creativity, strong organizational skills, and a keen understanding of retail principles.

• Joined Wal-Mart as an ATL-Assistant Team Leader for Receiving (Logistics) and was promoted as a Team Leader. Rated “Exceed expectations” in both my appraisals. As a part of Job rotation Handled departments Logistics, Sales Floor (Non-Food) and Night Operations. Ensure & drive that all compliance related to policy and procedures are adhered to by the process. Handled a team of more than 30 associates.

• Joined as Junior Executive in Admin and got promoted as an Assistant executive. Maintained accounting operations, accounting close, account reporting and reconciliations. Maintained medical supply inventory, insurance records processed applications, payments, corrections, endorsements and cancellations.

• Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Design and implemented customer satisfaction metrics. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained all new associates on store procedures and policies.

• Joined as home delivery associate and proved myself to become sales assistant. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganizing the sales floor to meet company demands. Completed a series of training sessions to advance from CSA to Cash Coordinator.