Sandeep Beenaveni

Promoted within 7months as a quality analyst.

• Performing the internal and external audits and shared the feedbacks accordingly.
• Monitoring the performance of bottom quartile techs.
• Conducting weekly briefing sessions with engineers.
• Conducting dip check on latest OS operation systems to check their knowledge.
• Publishing the daily and weekly reports to the decision makers.
• Helped the team to automate the sheets using formulas and queries.

• Provided technical support for customers with complex hardware, software and network issues.
• Utilized troubleshooting steps to identify the issues and resolve the issues.
• Created and maintained technical documentation and diagrams to understand the issue.
• Provide quick & effective resolutions to customers as well as answered with immediate redirection of up to 30 calls handled with 100% user satisfaction.
• Hardware and software installation on user’s system in accordance to their requirement.
• Setting up accounts for new users.
• Installation of software and configurations in the systems.

• handling customer inquiries, providing assistance via phone, email, or chat, resolving customer issues or complaints.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Documented faults and bugs for referral to development staff for use in updates.
• Maintained response times to support business continuity.