Sandeep Bhardwaj

Results-driven IT professional with 6+ years of experience specializing in Microsoft 365 administration, Identity and Access Management (IAM), L3 Escalation Support, and IT lifecycle management. Proficient in troubleshooting, system optimization, security compliance, and AD role management, ensuring seamless operations and enhanced end-user satisfaction. Adept at mentoring junior engineers, streamlining workflows, and driving process improvements.

Technical support professional with wealth of experience in resolving complex technical issues and ensuring system reliability. Possesses strong focus on team collaboration and delivering results that drive customer satisfaction. Known for adaptability and ability to thrive in dynamic environments, with keen eye for detail and strong analytical skills.

• Enterprise IAM & Security Enhancements, Implemented IAM security policies, reducing unauthorized access incidents by 30%., Developed an automated RBAC system, improving access management efficiency.
• Microsoft 365 Performance Optimization, Spearheaded improvements in Teams, OneDrive, and SharePoint usage, increasing collaboration by 40%.
• L3 Escalation Support & Security Compliance, Provided critical L3 support for large enterprises, including resolving M365 and security incidents., Developed PowerShell automation scripts, reducing manual effort in user management by 40%.
• Client Projects, Gannett (USA Today): Currently delivering end-to-end Microsoft 365 and IAM support, ensuring seamless user experience., US Bank: Managed L2 Support roles, ensuring compliance with financial security standards., PepsiCo: Led troubleshooting and optimization efforts for IT HELPDESK SUPPORT.