Ashish Tiwari
Mumbai
Summary
Solution Architect-level IT professional with over 10 years of experience in designing, deploying, and managing enterprise-scale Microsoft cloud environments. Adept at leading implementation and support teams, driving digital transformation, and ensuring compliance across high-stakes environments with user bases exceeding 300,000. Proven expertise in Microsoft 365, Azure Active Directory, Microsoft Entra ID, Exchange Online, and Intune with a strong focus on secure hybrid identity solutions, infrastructure modernization, and licensing governance. Recognized for strategic leadership, cross-functional team management, and delivering scalable, secure, efficient cloud solutions aligned with business goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
M365 Solutions Expert
Embee Software Pvt Ltd.
12.2024 - Current
- Working as a Global Administrator for the Office 365 tenant managing 3 lakh+ users.
- Managed lifecycle of enterprise identities using Microsoft Entra ID and Azure AD.
- Designed and implemented Conditional Access, MFA, and Identity Governance for secured authentication.
- Deployed and managed Intune MDM and MAM for compliance of corporate mobile and desktop fleet.
- Oversaw Volume Licensing Portal for LTSC Office 2021 and other Windows activations for over 1 lakh licenses.
- Led hybrid Exchange setup, secure mail flow, and tenant-level configurations.
- Managed all workloads of Microsoft 365 including SharePoint, OneDrive, Teams with tight compliance integration.
Manager
Capgemini
07.2022 - 12.2024
- Supervised M365 Run team ensuring continuity and uptime for Exchange Online and hybrid mail flow.
- Managed 2 lakh+ M365 mailboxes, Teams, SharePoint Online, and OneDrive with zero critical outages.
- Designed and executed proactive monitoring scripts using PowerShell and Defender integration.
- Optimized onboarding and training modules for support teams, reducing ramp-up time by 30%.
- Conducted audits and workshops to ensure alignment with ISO27001 and internal compliance frameworks.
Sr. Microsoft Technical Leader
Concentrix
12.2019 - 07.2022
- Led a 17-member technical support team delivering escalated Microsoft 365 and hybrid Exchange services.
- Drove implementation of identity federation using ADFS and SSO for large enterprise clients.
- Designed SOPs and ticket triage models that improved SLA compliance by 40%.
- Provided L3 support on mail routing, tenant migration, and automation scripting using PowerShell.
Technical Consultant
Wipro Ltd.
08.2016 - 12.2019
- Delivered multiple Exchange migration projects from legacy (2003/2007/2010) to Office 365.
- Managed AD DS, DNS, DHCP, and GPO configurations in enterprise Windows environments.
- Implemented hybrid connectivity, DLP rules, and SPF/DMARC validation for secure mail delivery.
Technical Customer Executive
Kaizen Global Services
09.2013 - 07.2015
- Provided technical support on Microsoft technologies, ensuring 95% customer satisfaction.
Education
Executive MBA -
NMIMS
01.2024
Bachelor of Computer Applications - undefined
Pune University
01.2016
Skills
Microsoft 365 Administration
LINKS
LinkedIn: in Ashish Tiwari
Timeline
M365 Solutions Expert
Embee Software Pvt Ltd.
12.2024 - Current
Manager
Capgemini
07.2022 - 12.2024
Sr. Microsoft Technical Leader
Concentrix
12.2019 - 07.2022
Technical Consultant
Wipro Ltd.
08.2016 - 12.2019
Technical Customer Executive
Kaizen Global Services
09.2013 - 07.2015
Bachelor of Computer Applications - undefined
Pune University
Executive MBA -
NMIMS
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