Ashish Tiwari
Mumbai
Summary
Solution Architect-level IT professional with over 10 years of experience in designing, deploying, and managing enterprise-scale Microsoft cloud environments. Adept at leading implementation and support teams, driving digital transformation, and ensuring compliance across high-stakes environments with user bases exceeding 300,000. Proven expertise in Microsoft 365, Azure Active Directory, Microsoft Entra ID, Exchange Online, and Intune with a strong focus on secure hybrid identity solutions, infrastructure modernization, and licensing governance. Recognized for strategic leadership, cross-functional team management, and delivering scalable, secure, efficient cloud solutions aligned with business goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
M365 Solutions Expert
Embee Software Pvt Ltd.
12.2024 - Current
- Working as a Global Administrator for the Office 365 tenant managing 3 lakh+ users.
- Managed lifecycle of enterprise identities using Microsoft Entra ID and Azure AD.
- Designed and implemented Conditional Access, MFA, and Identity Governance for secured authentication.
- Deployed and managed Intune MDM and MAM for compliance of corporate mobile and desktop fleet.
- Oversaw Volume Licensing Portal for LTSC Office 2021 and other Windows activations for over 1 lakh licenses.
- Led hybrid Exchange setup, secure mail flow, and tenant-level configurations.
- Managed all workloads of Microsoft 365 including SharePoint, OneDrive, Teams with tight compliance integration.
Manager
Capgemini
07.2022 - 12.2024
- Supervised M365 Run team ensuring continuity and uptime for Exchange Online and hybrid mail flow.
- Managed 2 lakh+ M365 mailboxes, Teams, SharePoint Online, and OneDrive with zero critical outages.
- Designed and executed proactive monitoring scripts using PowerShell and Defender integration.
- Optimized onboarding and training modules for support teams, reducing ramp-up time by 30%.
- Conducted audits and workshops to ensure alignment with ISO27001 and internal compliance frameworks.
Sr. Microsoft Technical Leader
Concentrix
12.2019 - 07.2022
- Led a 17-member technical support team delivering escalated Microsoft 365 and hybrid Exchange services.
- Drove implementation of identity federation using ADFS and SSO for large enterprise clients.
- Designed SOPs and ticket triage models that improved SLA compliance by 40%.
- Provided L3 support on mail routing, tenant migration, and automation scripting using PowerShell.
Technical Consultant
Wipro Ltd.
08.2016 - 12.2019
- Delivered multiple Exchange migration projects from legacy (2003/2007/2010) to Office 365.
- Managed AD DS, DNS, DHCP, and GPO configurations in enterprise Windows environments.
- Implemented hybrid connectivity, DLP rules, and SPF/DMARC validation for secure mail delivery.
Technical Customer Executive
Kaizen Global Services
09.2013 - 07.2015
- Provided technical support on Microsoft technologies, ensuring 95% customer satisfaction.
Education
Executive MBA -
NMIMS
01.2024
Bachelor of Computer Applications - undefined
Pune University
01.2016
Skills
Microsoft 365 Administration
Exchange Online
Intune (MDM/MAM)
Azure Active Directory (AAD)
Microsoft Entra ID
Microsoft Defender for Endpoint
PowerShell Automation
Conditional Access
Compliance Manager
Data Loss Prevention
Hybrid Identity Management
SSO with ADFS
Microsoft Volume Licensing
LTSC Activation
Cloud Security
Microsoft Teams
SharePoint Online
OneDrive for Business
GPO
FSMO
DNS
DHCP
TCP/IP
SAML
OAuth
ITILv4
Risk & Compliance
Security Incident Response
Azure Resource Management
Microsoft Graph API
LINKS
LinkedIn: in Ashish Tiwari
Timeline
M365 Solutions Expert
Embee Software Pvt Ltd.
12.2024 - Current
Manager
Capgemini
07.2022 - 12.2024
Sr. Microsoft Technical Leader
Concentrix
12.2019 - 07.2022
Technical Consultant
Wipro Ltd.
08.2016 - 12.2019
Technical Customer Executive
Kaizen Global Services
09.2013 - 07.2015
Bachelor of Computer Applications - undefined
Pune University
Executive MBA -
NMIMS