MS Excel
Sandeep BK
Technical Support Associate
Bengaluru ,India
Summary
Dedicated Technical Support Associate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced Technical Support Associate with over 7 years of experience in Technical Support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
EQX Analytics Pvt Ltd
Team Leader
Bengaluru , India
11.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Led team of 15 members while providing exceptional customer service.
- Supported office business development and customer service.
Dream One Network
Team Leader
Bengaluru , India
06.2016 - 07.2021
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Engineering Technology - Aeronautical Engineering Technologies
KBN College of Engineering
Karnataka, India 09.2010 - 05.2016
Skills
Information gathering and analytics
Data analytics
Performance analytics
Business analytics
Reporting analytics
Sales expertise
Performance improvement
Technical Support
Client Service
Daily workflow improvement
MS Excel
SQL database systems
Software
CAD
Catia
Hypermesh
Basics SQL
Timeline
EQX Analytics Pvt Ltd
Team Leader
11.2021 - Current
Dream One Network
Team Leader
06.2016 - 07.2021
Bachelor of Engineering Technology - Aeronautical Engineering Technologies
KBN College of Engineering
09.2010 - 05.2016