Sandeep Chittamalla

Expertise in working on IP/MPLS networks, Cisco routers, switches, firewalls, ASA, Palo Alto firewalls, Juniper VPN devices, DHCP, DNS services, troubleshooting MPLS, MP-BGP, QoS, LAN, and WAN.

Extensive hands-on experience with Cisco routers and switches. Cisco IOS and Catalyst OS routing protocol BGP, TCP/IP, IEEE 802.X, Ethernet, IPsec, and wireless networking SSID, WLC configuration, VLAN ID setup, and authentication.

Resourceful in designing systems, IT project operations, creating, and assisting in the creation of training documents, and the implementation of the training. Management, configuration, and troubleshooting of Cisco wireless networks.

Management, configuration, and troubleshooting of L2/L3 switching protocols, VLAN, STP, VTP, HSRP, and MLAG.

Configuration and troubleshooting of IPSec, SSL VPN, GlobalProtect VPN, and GRE tunnel.

Installation and configuration of Cisco 9300, 3700, 380, and HP/Aruba 2960, 2920.

Ensuring the delivery of IT Network/Firewall and Server/DC services per standard IT processes and technical solutions, requiring coordination with internal and/or external partners or vendors across multiple technology domains.

• Company Overview: A global professional services firm focused on delivering business outcomes.
• Managed global access permissions to software and applications.
• Provided technical support to clients and end-users via call and email.
• Logged and documented customer interactions in ticketing system.
• Responded to customer inquiries and troubleshoot technical issues.
• Managed user accounts, ensuring compliance with company policies.
• Utilized remote access tools for troubleshooting.
• Escalated complex issues to higher-level support teams.

• Company Overview: A leading provider of financial and analytical data.
• Identified and resolved technical issues reported by users.
• Provided assistance and guidance to users through various support channels.
• Assisted with software applications and hardware devices installation.
• Utilized remote access tools to support users in different locations.