SANJEV SRINIVAS C
Bengaluru
Summary
IT Support Engineer with 2+ years of experience in user administration (Active Directory, Zoho), Ameyo server support, IT asset management, and end-user technical support. Skilled in software installation, troubleshooting, and assisting with ISO 27001:2022 compliance documentation. Known for delivering prompt, reliable support and ensuring smooth IT operations.
Overview
2
2
years of professional experience
Work History
Senior IT Support Engineer
Zyeta
Bngalore
10.2025 - Current
- Microsoft 365 Administration:
- Administered Microsoft 365 tenant, including user provisioning, license assignment, and role-based access control.
- Managed Exchange Online, Teams, OneDrive, and SharePoint Online to ensure secure collaboration.
- Scalefusion Administration:
- Administered Scalefusion MDM to manage corporate mobile and endpoint devices.
- Managed remote app deployment, updates, and uninstallations.
- Cisco Meraki Firewall:
- Configured and managed Cisco Meraki firewall through the Meraki Dashboard.
- Implemented firewall rules, content filtering, and VPN configurations
IT Support Engineer
Krazybee Services Pvt Ltd (Q-Team)
Bangalore
12.2023 - 10.2025
- Ameyo Server Management:
Handled end-to-end support for the Ameyo calling server used in voice-based processes.
* Resolved Ameyo-related issues to ensure minimal downtime and seamless call operations.
* Monitored and maintained system performance and availability of the Ameyo platform. - User Administration:
* Created, deleted, and managed user accounts in Active Directory and Zoho Office Suite.
* Managed Distribution Lists (DLs), access permissions, and role assignments.
* Supported onboarding/offboarding processes by setting up user accounts, mailboxes, and access rights. - Asset Management:
* Assigned laptops, desktops, and other IT assets to new joiners.
* Collected and verified IT assets from exiting employees.
* Maintained and updated IT asset inventory records regularly. - Software & System Support:
* Installed, configured, and troubleshot software including MS Office, antivirus, email clients, browsers, and business-critical applications.
* Provided support for desktop/laptop backup and recovery, and resolved system-related issues with minimal downtime.
* Configured and maintained internet/network settings for LAN/WAN access. - Compliance & BCP Support:
* Supported BCP (Business Continuity Planning) test activities to ensure operational resilience.
* Assisted in maintaining documentation and records for ISO 27001:2022 compliance audits and internal reviews.
* Ensured systems and processes adhered to security and compliance guidelines. - In-House Dashboard Support:
* Provided technical support for internal dashboards and monitoring tools.
* Troubleshot issues related to data visibility, user access, and reporting errors. - Access Control System:
* Created and deleted users in the biometric attendance/access system.
* Issued access cards to new employees and maintained access logs. - End-User Support:
* Provided day-to-day IT support for internal users via email, calls, and ticketing systems.
* Delivered clear, user-friendly communication while explaining technical procedures and resolutions.
Education
Bachelor of Engineering - Computer Science
SNS College of Technology
Coimbatore04-2023
HSC - Computer Science
Sri Jayendra Swamigal Higher Secondary School
Tirunelveli04-2017
Skills
- Ameyo server management
- Active Directory administration
- Software installation support
- Business continuity planning
- IT asset management
- Customer service
- Time management
- Problem resolution
- Effective communication
- Team collaboration
- System administration
- Operating systems
- Active directory
- Email administration
- IT documentation
- Wireless networking
- Software installation
- IT compliance
Languages
- Tamil
- English
Timeline
Senior IT Support Engineer
Zyeta
10.2025 - Current
IT Support Engineer
Krazybee Services Pvt Ltd (Q-Team)
12.2023 - 10.2025
Bachelor of Engineering - Computer Science
SNS College of Technology
HSC - Computer Science
Sri Jayendra Swamigal Higher Secondary School