Sandeep Gaykhe
Sr. Project Manager
Dombivali,MH
Summary
PRINCE2 certified Sr. Manager bringing 25+ years of experience, achieving ambitious goals in challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Talented Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Multi-tasking leader well-known for successfully taking a project from the initial stages to completion. Highly skilled and educated with a positive demeanor.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Customer Success Specialist
TimeLinx Software, Inc., USA
North Andover, MA
06.2021 - Current
- Collaborate with existing customers to ensure they maximize the value of the solutions they have adopted.
- Manage all customer interactions—including calls, tickets, and grievances—with a focus on quality and adherence to predefined timelines.
- Maintain and monitor demo systems to track different versions of the solutions offered in the market.
- Play a pivotal role in new implementations, ensuring each project meets its objectives and converts into a “happy customer” by achieving all desired goals.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
Sr. Project Manager
Providian Global Solutions Pvt. Ltd.
Mumbai, Maharashtra
09.2005 - 05.2021
- Successfully supported and executed simultaneous delivery of 50+ CRM and integration projects, ensuring timely completion and quality standards.
- Led and empowered a 10-member project team for CRM technical development in an Agile environment.
- Collaborated with business users, technical teams, DBAs, and QA teams during kickoff meetings and JAD sessions to validate and refine requirements.
- Coordinated with third-party vendors to streamline processes for product storage, data migration, and release management.
- Designed integration system process flows, business process models, and data mapping diagrams based on stakeholder specifications and technology assessments.
- Managed project budgets by recording costs and aligning expenses with financial plans.
- Maintained schedules to meet key milestones across all project phases.
- Produced detailed progress reports and team allocation summaries for each project over 8–9 years, keeping customers and senior leadership informed about progress and roadblocks.
Team Leader
Camellia Infotech Solutions Pvt. Ltd.
Mumbai, Maharashtra
06.2002 - 08.2005
- Led a team of 3 members while delivering exceptional customer service and mentoring team members to enhance productivity, accuracy, and commitment to service excellence.
- Conducted training sessions and created prototypes of new designs and training materials in collaboration with Project Managers.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives, driving customer engagement and solution adoption.
- Implemented new working processes that delivered continuous improvements and optimized project timelines.
- Worked with PMs to create prototypes of new designs and training materials.
- Organized and facilitated weekly meetings for internal and external stakeholders, including teleconferences and videoconferences, interacting with all levels of management
Software Developer
MSG Info Dot Com Pvt Ltd
Mumbai, Maharashtra
05.2000 - 05.2002
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Built shared central authentication system in Visual Basic language for intranet applications.
- Prepared test plans and test cases based on financial requirement documents for financial software application developed using VB 6.0 & Crystal Reports.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Coordinated with project management staff on database development timelines and project scope.
- Wrote Classic ASP Based applications in 2-tier architecture for property management website.
- Boosted efficiencies in intranet as well as Internet applications using OOP techniques to deliver better overall user experience.
Education
Bachelor of Engineering - Electronics & Telecommunication
JTM College of Engineering
Faizpur, Jalgaon 06.1994 - 05.1998
Skills
Project requirements analysis
Accomplishments
Have executed every project with clear project sign off. Be it small 5 users roll out or 400+ users roll out.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Infor CRM Web & LAN Developer
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Success Specialist
TimeLinx Software, Inc., USA
06.2021 - Current
Sr. Project Manager
Providian Global Solutions Pvt. Ltd.
09.2005 - 05.2021
Team Leader
Camellia Infotech Solutions Pvt. Ltd.
06.2002 - 08.2005
Software Developer
MSG Info Dot Com Pvt Ltd
05.2000 - 05.2002
Bachelor of Engineering - Electronics & Telecommunication
JTM College of Engineering
06.1994 - 05.1998